Unable to sync or edit iPod Shuffle Gen 2

Here you may find useful information https://www.apple.com/support/ipodshuffle/syncing/

Please check if you have the latest version of iTunes on your Mac. Get the latest version of iTunes - Apple Support

Try to sit and relaunch iTunes, then perform a manual sync.

If syncing now works but no content, music, apps, or movies is moving over to the iPhone, iPad, or iPod, check the following:

• Under the “Summary” tab, check if “Manually manage music and videos” is enabled or not, if it is then try toggling it off and on again then manually drag a song or movie over to the iOS device to force manual syncing
• Look under the “Music”, “Movies”, “Apps”, “TV Shows” or respective tabs and be sure that “Sync Music”, “Sync Movies” etc is checked and enabled
• Try checking and unchecking those boxes, then hit the “Sync” button again

Hi Nerd78, I have the same problem and it appears 1st and 2nd Gen shuffles are no longer supported. All of the help pages from Apple specifically refer to 3rd and 4th Gen only.

Make sure to select the device from this device icon first, rather than just trying to select it in the sidebar.

Older models should still be supported in iTunes, even though the online documentation is illustrated with more recent models.

tt2

I have exactly the same problem. The glitch is I cannot select the device icon because it's totally inactive. The icon is there alright, but it is wholeheartedly non-responsive. No amount of clicking, disconnecting, restarting or creative trickery helps. What should I do? Been wrestling with this for two days now.

Assuming you're running Windows try a full tear down and reinstall as set out in the second box of Troubleshooting issues with iTunes for Windows updates.

tt2

Hi Ked,

I have the same problem. Turns out if you plug in a newer iPod (I used a 4th gen shuffle from a friend), then plug in the 2nd gen shuffle at the same time, its icon becomes active again and you can use it as normal. Definitely some kind of bug.