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All replies
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Helpful answers
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May 31, 2016 1:55 AM in response to esy_ukby D.Cohen,Hi. Turn your watch off and back on. If this does not help, press and hold the side button and the Digital Crown for 10 seconds or more, until the Apple logo appears on the screen.
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May 31, 2016 5:39 AM in response to esy_ukby Jonathan UK,Hi
Try charging your watch for around 2.5 hours.
If it has not restarted automatically after that time and you still only see the Apple logo after trying to start (or force restart) your watch, check whether VoiceOver (with screen curtain) is turned on:
- On your iPhone, in the Watch app, go to: My Watch (tab) > General > Accessibility > VoiceOver > if it is turned on, turn off VoiceOver.
If VoiceOver was not turned on and the issue persists, you will need to contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch serviced (under warranty, if eligible):
- To contact Apple Support:
- Genius Bar (UK) information:
- To check your warranty status (requires the serial number from the back of your watch):
More information:
If your Apple Watch doesn't respond or won't turn on - Apple Support