Q: The letter E is not working on my iphone 5
-
May 31, 2016 4:27 AMby Andrew T.,Hello Agill72,
Welcome to Apple Support Communities. I have some isolation questions, so we can hopefully help you identify how wide spread this issue is.
1. Multiple App Test
- Does the issue with the E on the keyboard occur within multiple applications?
Example: Messages, Mail, Notes & Safari.
2. Orientation
- Does the issue persist if you rotate the iPhone screen and use the keyboard in landscape mode vs. portrait?
https://support.apple.com/en-us/HT204547
3. Keyboard Type
- Are you using any other keyboards on the iPhone?
* Settings - General - Keyboard - Keyboards
4. Protective Screen cover / case
- Are you currently using a protective screen cover and or case on the iPhone?
The questions above will offer us further insight into this issue and better help the community in providing you additional guidance.
-
May 31, 2016 4:29 AMby thunderzzz,Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
-
May 31, 2016 5:45 AMby Andrew T.,Hello,
Thank you for the extra information. There might be a potential issue with the "touch screen" within that particular area of the screen itself. I would advise doing the following.
1. Backup to iCloud & iTunes
How to back up your devices using iCloud or iTunes - Apple Support
2. Restore via iTunes
Once the restore is done. During the iOS Setup Assistant, if it asks you to enter your "Apple ID" username, try using the letter E to see if the key works. If the key fails to work correctly when holding the iPhone normally. You'd want to look into visiting your local Apple Retail Store or Apple Authorized Service Provider or contact AppleCare, so they can assist with running hardware diagnostic and assisting with service options as needed. You can always restore your backup to your repaired / replaced device if they determine you have a hardware issue. iTunes will also allow you to restore your backup if you followed the above steps.
Call Apple Support: Contact Apple for support and service - Apple Support
Genius Bar Reservation: http://www.apple.com/retail/geniusbar/
Apple Authorized Service Provider: https://locate.apple.com/country
