4g iPod Shuffle no longer connecting via USB.

Question

Level 1

8 points

4g iPod Shuffle no longer connecting via USB.

Hey guys,

My 4g iPod shuffle is no longer recognised via USB. I've tried updating iTunes, soft-resetting the iPod, using different USB ports on both my Macbook Pro (Mavericks) and iMac (El Capitan). I bought a new USB lead too, to no avail.

The iPod won't show up in System Information or Disk Utility. There's an amber light on it when connected, and it plays absolutely fine when not connected. Any ideas folks? It happened maybe 4 days ago, totally out of the blue after years of working perfectly. Thanks.

iMac, OS X El Capitan (10.11.4)

Posted on May 31, 2016 3:24 AM

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Answer 1

AppleJoe

Community Manager

Jun 1, 2016 12:32 PM in response to lunacybot

Hello lunacybot,

Thank you for using the Apple Support Communities!

From your post, I understand that your iPod shuffle is not showing up in iTunes when connected to your Mac. We know that these type of situations are frustrating, but we’re here to help.

To begin troubleshooting this situation, please read over and work through the suggested steps from the following article.

iPod shuffle (4th generation): Not seen in iTunes - Apple Support

Have a great day!

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Answer 2

lunacybot Author

Level 1

8 points

Jun 1, 2016 3:29 PM in response to AppleJoe

Hey joe_7399m

I've already tried the suggestions in these articles to no avail. Thanks for trying nonetheless.

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Answer 3

AppleJoe

Community Manager

Jun 1, 2016 3:36 PM in response to lunacybot

Thank you for replying and I’m sorry to hear that this issue continues. Because the steps in the article did not help to resolve the issue with the iPod it may be necessary to contact AppleCare directly. Contacting Apple Support will allow us to dig in to this situation further and provide you the best support possible.

Contact - Official Apple Support

Best!

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