WiFi drops when running a 'heavier' program

Ever since a few months my WiFi has been acting up.


If I'm streaming (kijk.nl or horizon.tv), or working in one of the Adobe Programs, or having a conversation on Skype, my WiFi keeps dropping out. All of a sudden the WiFi symbol will be empty (like if you have turned WiFi off) and it has to connect again to my network. Sometimes, like with streaming, it will connect right away, but other times, like with Photoshop or Skype, it keeps disconnecting and reconnecting. And sometimes, when I'm browsing on Safari, WiFi will turn off permanently, resulting in having to delete and add the WiFi again in network preferences, and restarting my laptop. Don't know if that's related though, since I've come across it several times while googling for solutions. Also, sometimes my internet speed will become very VERY slow. Just now during the speedtest (coincidence that I was just testing the speed haha), my speed went from 86,72 Mbps, to 0,13 Mbps (which results in slow loading pages, even Google won't load at that point).


As you can imagine, this is all very frustrating.


Things I've tried:

- Restarting Macbook

- Turning off WiFi and turning it on again

- Resetting Router / Modem

- Deleting and adding the WiFi again in network preferences

- Adding the network again

- Changing the network settings (now every router is named the same, with the same password and the same settings: 2.4Ghz band).

- Changing all router settings so that it'll automatically choose a channel (currently I'm on channel 13).

- Changing all the switches in the network from 100mbit to 1Gb switches.

- Ran WiFi diagnostics: no issues found (while the WiFi disconnected during the diagnostics).

- Ran Apple diagnostics (to check hardware): no issues found.


The router I'm most likely connected to (seeing the WiFi strength), is about 1-2 metres away. It's connected via an 1GB (Netgear) switch to the main router (Netgear) which is directly connected to our modem (Ubee). The internet speed is 300Mbit.


Macbook Pro Retina 13" specs:

  • 2,9-GHz dual-core Intel Core i5
  • Turbo Boost till 3,3 GHz
  • 16 GB 1866-MHz LPDDR3 RAM
  • 512 GB PCIe-flashdrive1
  • Intel Iris Graphics 6100
  • Updated to latest software (all programs)


Nobody else in the household is having the kind of problems I have (and my two sisters have a macbook 13" and a macbook air 13", and I have better specs). The last option I can try is connecting the ethernet cable directly to my macbook, but that kind of defeats the purpose of a mobile laptop, don't you think? Want to avoid that if possible.


I've opened a tread before and thought the issue was fixed after changing the network settings, but the problem wasn't solved. It's kind of like my Macbook can't handle internet connection while running a (bit) heavier programs? At this point, I'm really afraid it's got something to do with my Airport Card. Which *****, because I'll lose my Macbook for one and a half week to get it repaired (which prevents me from working on school and my job).

At this point, I'm quite desperate, so I really hope someone can tell me what the issue is.


Some print screens and such:

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(speedtest.net)

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Running it again, just after a minute or so. See the change in speed? And the network-connection curve dropping instantly (below the 1.43 value)?

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The print screens below where before we've changed the internet settings and changed the switches.

Can't run new tests, because the trial has expired.

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MacBook Pro with Retina display, OS X El Capitan (10.11.5), 3,1 GHz i7; 16GB; Iris 6100 1536mb;

Posted on May 31, 2016 8:19 AM

Reply
65 replies

Jun 11, 2016 9:37 AM in response to BlowYourMind

Well uh. That failed miserably.


Just tried to install OSX on a USB (64Gb, correctly partitioned etc). My mac spent a couple of hours on installing only to (sort of) freeze on the end.

When I still had the (white) apple logo with the (full) process bar underneath, suddenly my mac began speaking about voice over and how to set it up. Which I couldn't get rid of. So I had to do a forced reboot. So I did. And my mac restarted. And that took AGES. After (literally) half an hour, it was finally ready with processing (full apple bar). But. Then it gave a grey screen. With the mouse pointer. Nothing else.

Restarted it twice again, same thing. Restarted the recovery (cmd r while startup), and did first aid on the usb-OSX-thing. Restarted again. Same thing. Restarted again. Same thing.

Unplugged the USB and (after a while, took a lot of time), it rebooted from my HD.


So. I'm not trying that again. Spent my whole day on it, haha.

So, I'm just going to assume (partially because of the comment of schreppie and because of my own suspicions) that it's a hardware issue, and will bring my mac to the reseller in two or three weeks.


If anyone has the same issue and can confirm it's a hardware / software issue, please post it here!

Jul 9, 2016 8:23 AM in response to schreppie

Okay, tip for the dutchies reading this: never buy anything at the a-mac reseller.


Went to pick up my MacBook. They did a hardware test but couldn't find anything wrong with the hardware and they couldn't help with software problems (like, are you kidding me? You're a service center for gods sake!). So they did a clean install (which I requested after the second second-opinion). That they haven't found anything is disappointing but well, nothing to do about that.


But when they showed my MacBook to me, the screen was damaged which it wasn't before (little nick in the screen but damaged nontheless, and very annoying for a designer and photographer like me), so I currently haven't got a MacBook because I didn't want to sign the 'I-got-my-MacBook-back-ok' form. And they directed me to theirs or apple service to handle it all but I probably had to pay myself to get it fixed.


So I can't check if the clean install helped because I currently dont have a MacBook.


So, that's my update today.

Nov 15, 2016 7:51 AM in response to BlowYourMind

Having identical issues with my late 2012 MacBook Pro (retina). Like you, unable to give up my MBP for a significant amount of time. I'm skeptical that this is a software issue. Can malware really survive a clean reinstall? I experienced the problem immediately after reinstalling.


I took it to the Apple store and they wanted $200 to replace the airport card or $500 to replace the display citing possible antenna damages. The Genius tech told me the issue may simply be that the antenna cables came unplugged after he noticed a bouncy Signal to Noise ratio in the store. Another genius accidentally wiped my hdd, and they did a fresh install of Sierra 10.12.1. The problem persisted immediately (Unlike OP I did not return to pirating TV series immediately).


I took it home, removed the back panel, and the antenna cables were properly attached (3 small cables on the Airport card). After a lot of playing around with various components, I hooked my external display and keyboard, and let the laptop run while it was flipped over with the back panel off. The SNR improved dramatically (18 to 40), but it would randomly drop and the WiFi would say that no networks could be found or show very few networks.


While it was running (not recommended) I removed the screw that secures the airport card, which greatly improved the WiFi. After additional "testing" noticed that the WiFi would dip anytime the motherboard got hot, or a normal amount of pressure was applied to the airport card. The wifi would return after gently lifting the airport card, and giving it a few seconds to rest.


I'm going to purchase a USB wifi dongle for the time being, and then buy a replacement airport card off of eBay now that I know how easy it is to swap out.

Hoping my Airport card got too roughed up from day to day use and that it's not an issue with the motherboard.

Nov 15, 2016 10:01 AM in response to amgaug

Update: Found a used airport card for $30CAD on eBay. I'm in Quebec, and it's located in Ontario so I'm looking forward to receiving it here in a couple days.


Meanwhile lost a couple screws along the way.


Finally, I tried a few homegrown tricks like adding a layer of rubber between the motherboard and the airport card. This proved futile.

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WiFi drops when running a 'heavier' program

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