HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Dashxun
Level 1 (4 points)
iPhone

Q: IPHONE 6 problems

I recently received a disabled iPhone 6 from a friend and i put it in recovery mode. So does recovery mode delete everything including all the icloud information or No? Does it delete all the settings also?

iPhone 6

Posted on May 31, 2016 8:40 AM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (59,808 points)
iPhone
A:

From Recovery Mode, your only option to get the device working is to restore it. A restore deletes all information for the device. It will take it back to factory settings. However, if your friend did not remove the device from their iCloud account, then you will not be able to activate it. They will need to log into iCloud on their computer and remove the device from their account, after erasing it.

Posted on May 31, 2016 8:43 AM

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Dashxun

Q: IPHONE 6 problems

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  • Helpful answers

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 May 31, 2016 8:43 AM in response to Dashxun
    Level 9 (59,808 points)
    iPhone
    May 31, 2016 8:43 AM in response to Dashxun

    From Recovery Mode, your only option to get the device working is to restore it. A restore deletes all information for the device. It will take it back to factory settings. However, if your friend did not remove the device from their iCloud account, then you will not be able to activate it. They will need to log into iCloud on their computer and remove the device from their account, after erasing it.

  • by KiltedTim,

    KiltedTim KiltedTim May 31, 2016 8:43 AM in response to Dashxun
    Level 9 (56,508 points)
    iPhone
    May 31, 2016 8:43 AM in response to Dashxun

    If you restore in recovery mode, all of the data will be erased. If the phone is Activation locked (i.e. Find My iPhone was set up on the device), it will NOT remove the activation lock. Only the owner of the account used to lock it can remove the lock.