horaciolg
Level 1 (4 points)
Safari

Q: Safari is not working

Hi, I have installed the last version of OS X EL CAPITAN (10.11.5) and Safari is not working anymore. I click on it and it loads and quit immediately. Can you help me please?

MacBook Air, OS X El Capitan (10.11.5)

Posted on May 31, 2016 10:29 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,936 points)
Applications
A:

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Posted on May 31, 2016 8:13 PM

Close
horaciolg

Q: Safari is not working

  • All replies
  • Helpful answers

Page 1 Next

  • by macjack,

    macjack macjack May 31, 2016 10:31 AM in response to horaciolg
    Level 9 (55,682 points)
    Mac OS X
    May 31, 2016 10:31 AM in response to horaciolg

    Follow the steps in this Apple Support Topic

    If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

  • by Linc Davis,

    Linc Davis Linc Davis May 31, 2016 2:34 PM in response to horaciolg
    Level 10 (207,936 points)
    Applications
    May 31, 2016 2:34 PM in response to horaciolg

    How are you connecting to this website?

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 6:41 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 31, 2016 6:41 PM in response to Linc Davis

    Hi Linc, I am connecting thru Chromo

  • by Linc Davis,

    Linc Davis Linc Davis May 31, 2016 6:47 PM in response to horaciolg
    Level 10 (207,936 points)
    Applications
    May 31, 2016 6:47 PM in response to horaciolg

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, please clear the search box, then select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway. If the report is only a few lines, make sure you cleared the search box.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 6:53 PM in response to macjack
    Level 1 (4 points)
    Safari
    May 31, 2016 6:53 PM in response to macjack

    Thank you macjack but I cannot load safari so I can get the menu and set the options.

  • by macjack,

    macjack macjack May 31, 2016 7:02 PM in response to horaciolg
    Level 9 (55,682 points)
    Mac OS X
    May 31, 2016 7:02 PM in response to horaciolg

    Safari doesn't need to be loaded to disable extensions and remove internet plug-ins as referenced in the Apple Support Topic.

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 7:32 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 31, 2016 7:32 PM in response to Linc Davis

    5/31/16 11:20:49.000 PM kernel[0]: Safari[3482] triggered unnest of range 0x7fff8f200000->0x7fff8f400000 of DYLD shared region in VM map 0x81195241b2e39ea7. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/31/16 11:20:50.408 PM Safari[3482]: KeychainGetICDPStatus: keychain: 0

    5/31/16 11:20:50.408 PM Safari[3482]: KeychainGetICDPStatus: status: on

    5/31/16 11:20:50.737 PM Safari[3482]: CGWindowContextCreate: failed to create window context delegate.

    5/31/16 11:20:50.739 PM Safari[3482]: CGWindowContextCreate: failed to create window context delegate.

    5/31/16 11:20:50.740 PM Safari[3482]: CGContextSaveGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.741 PM Safari[3482]: CGContextResetCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.744 PM Safari[3482]: CGContextResetClip: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.744 PM Safari[3482]: CGContextTranslateCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.745 PM Safari[3482]: CGContextScaleCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.745 PM Safari[3482]: CGContextSaveGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.745 PM Safari[3482]: clip: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.745 PM Safari[3482]: CGContextRestoreGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.745 PM Safari[3482]: CGContextRestoreGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.746 PM Safari[3482]: CGContextSynchronize: invalid context 0x0. If you want to see the backtrace, please set

    CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    5/31/16 11:20:50.750 PM Safari[3482]: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    5/31/16 11:20:50.913 PM Safari[3482]: KeychainGetICDPStatus: keychain: 0

    5/31/16 11:20:50.913 PM Safari[3482]: KeychainGetICDPStatus: status: on

    5/31/16 11:20:52.000 PM kernel[0]: Process[3482] crashed: Safari. Too many corpses being created.

    5/31/16 11:20:52.255 PM com.apple.xpc.launchd[1]: (com.apple.Safari.9632[3482]) Service exited due to signal: Segmentation fault: 11

    5/31/16 11:20:55.268 PM sandboxd[134]: ([323]) storeaccountd(323) deny file-write-create

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff52404a98  rdx: 0x0000000000000000

      rdi: 0x000000000000160b  rsi: 0x0000000000000006  rbp: 0x00007fff52404ac0  rsp: 0x00007fff52404a98

       r8: 0x0000000000000003   r9: 0x00007fff84d9ea7c  r10: 0x0000000008000000  r11: 0x0000000000000206

      r12: 0x00007fff52404c20  r13: 0x00007fff863cb735  r14: 0x00007fff74d6a000  r15: 0x00007fff52404b00

      rip: 0x00007fff8f724f06  rfl: 0x0000000000000206  cr2: 0x00007fff7586e008

     

    Logical CPU:     0

    Error Code:      0x02000148

    Trap Number:     133

     

     

     

     

    Binary Images:

           0x10d7f9000 -        0x10d7f9fff +com.google.Chrome (47.0.2526.80 - 2526.80) <6D8623EB-902D-3A41-880E-2723695B7376> /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

           0x10d7ff000 -        0x113b74fe7 +com.google.Chrome.framework (47.0.2526.80 - 2526.80) <8F997E5D-D682-3244-BC76-3226E0827B2D> /Applications/Google Chrome.app/Contents/Versions/47.0.2526.80/Google Chrome Framework.framework/Google Chrome Framework

           0x114311000 -        0x114348fff  com.apple.audio.midi.CoreMIDI (1.10 - 88) <51E79766-51D8-3A95-A7FD-18E7E11528F3> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI

           0x114374000 -        0x11438dfff  libexpat.1.dylib (12.40.1) <405B65BE-42E4-36FA-AA41-5B717CB3F5E7> /usr/lib/libexpat.1.dylib

           0x117c23000 -        0x117c4cff7 +com.google.Keystone.Registration (1.2.2 - 1.2.2.554) <ED6620CD-3169-3480-866A-A28EBF54590C> /Applications/Google Chrome.app/Contents/Versions/47.0.2526.80/Google Chrome Framework.framework/Frameworks/KeystoneRegistration.framework/KeystoneRegistrat ion

           0x11821d000 -        0x11821dfe7 +cl_kernels (???) <A7342019-EFCE-4598-A478-97E0CB45C3F4> cl_kernels

           0x11ac6d000 -        0x11ac71fff  com.apple.audio.AppleHDAHALPlugIn (274.9 - 274.9) <4AD9D94F-0CCD-3590-9DEA-CED5706F096A> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

           0x11c998000 -        0x11c9feff7  com.apple.driver.AppleIntelHD5000GraphicsMTLDriver (10.14.66 - 10.1.4) <48A178A3-AA09-3B6C-AA4F-5BFA4145DE58> /System/Library/Extensions/AppleIntelHD5000GraphicsMTLDriver.bundle/Contents/Ma cOS/AppleIntelHD5000GraphicsMTLDriver

           0x11e4c3000 -        0x11e5f3ffb  com.apple.audio.units.Components (1.13 - 1.13) <1C4A84C5-11AE-3914-BD30-D066114778D2> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

           0x11f906000 -        0x11f921fff  com.apple.security.csparser (3.0 - 57337.50.23) <9597AF09-10B0-3C27-8350-439ED6C797BA> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser

        0x7fff6735b000 -     0x7fff6739225f  dyld (360.22) <A468D85E-D8D6-3461-8C99-49D3B9ACFC63> /usr/lib/dyld

        0x7fff81426000 -     0x7fff814a3ff7  com.apple.iLifeMediaBrowser (2.10.1 - 721) <C7081359-4300-3D44-A8AE-143D6E5ED153> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

        0x7fff814a6000 -     0x7fff8155eff7  com.apple.CoreDuet (1.0 - 1) <FC1EAEE1-73A4-3B13-A634-1D2A94D0C0B7> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet

        0x7fff81597000 -     0x7fff815acfff  com.apple.ToneKit (1.0 - 1) <6D5AD263-308F-3F70-8D86-7027569D2694> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit

        0x7fff81600000 -     0x7fff8160cfff  com.apple.CacheDelete (1.0 - 1) <678B521D-5B50-3137-A972-33F2DF1D7A5A> /System/Library/PrivateFrameworks/CacheDelete.framework/Versions/A/CacheDelete

        0x7fff8160d000 -     0x7fff8160dfff  libmetal_timestamp.dylib (600.0.44.1) <6576F284-BACA-332A-A6E7-FA1C347636E3> /System/Library/PrivateFrameworks/GPUCompiler.framework/libmetal_timestamp.dyli b

        0x7fff8184c000 -     0x7fff8184cfff  com.apple.CoreServices (728.12 - 728.12) <A4FFF004-53B0-3EAC-A13F-5416BFFD8886> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

        0x7fff8185d000 -     0x7fff81c35fef  com.apple.CoreAUC (214.0.0 - 214.0.0) <F80C19CA-6CD0-3052-9C22-0288A257CCC8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

        0x7fff81c54000 -     0x7fff81c83ff7  com.apple.DictionaryServices (1.2 - 250.3) <30250542-CBAA-39C1-91AA-B57A5DE17594> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

        0x7fff81d70000 -     0x7fff81ddeff7  com.apple.ApplicationServices.ATS (377 - 394.4) <9779E916-0788-3CAC-B1EC-F68BCB12A2B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

        0x7fff81ddf000 -     0x7fff81df5ff7  libLinearAlgebra.dylib (1162.2) <FFE54EDF-F06F-3C0A-864A-4CA7BBFD4B2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib

        0x7fff81df6000 -     0x7fff81df9ffb  libScreenReader.dylib (426.42) <16FC79D1-4573-3E90-945F-CBA22D5185FD> /usr/lib/libScreenReader.dylib

        0x7fff81e2c000 -     0x7fff81e2dff7  libodfde.dylib (23) <F84CB160-D638-3190-B6F5-A262E9AF09F6> /usr/lib/libodfde.dylib

        0x7fff81e2e000 -     0x7fff81e37ff7  com.apple.DisplayServicesFW (3.0 - 378) <45BE1B99-8E10-32F0-A180-A6B6CB5883AE> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

        0x7fff81e38000 -     0x7fff82006ff3  com.apple.QuartzCore (1.11 - 410.14) <076BDE58-8AED-3D47-84FD-548CF8E8EDB9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

        0x7fff82007000 -     0x7fff82435fff  com.apple.vision.FaceCore (3.3.1 - 3.3.1) <E54028EA-4217-3078-A2B1-C52E4214D59E> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

        0x7fff82439000 -     0x7fff82460fff  com.apple.shortcut (2.16 - 93) <2BA6DF3E-04C7-39C8-B311-3413E9FC9022> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

        0x7fff82461000 -     0x7fff82471fff  libbsm.0.dylib (34) <7E14504C-A8B0-3574-B6EB-5D5FABC72926> /usr/lib/libbsm.0.dylib

        0x7fff82472000 -     0x7fff8249bff7  libxpc.dylib (765.50.8) <54D1328E-054E-3DAA-89E2-375722F9D18F> /usr/lib/system/libxpc.dylib

        0x7fff828c7000 -     0x7fff828e1ff3  liblzma.5.dylib (10) <CC03591B-FA57-3CA5-AC81-0D76033AC0CE> /usr/lib/liblzma.5.dylib

        0x7fff828fc000 -     0x7fff82904fff  libsystem_networkextension.dylib (385.40.36) <66095DC7-6539-38F2-95EE-458F15F6D014> /usr/lib/system/libsystem_networkextension.dylib

        0x7fff82a50000 -     0x7fff82a7bffb  libarchive.2.dylib (33.20.2) <6C370A21-63FD-3A68-B4B3-5333F24B770B> /usr/lib/libarchive.2.dylib

        0x7fff82ad2000 -     0x7fff82ae0fff  com.apple.ToneLibrary (1.0 - 1) <AF05AF34-9BC4-3BA6-81C1-7420F22C9D7D> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary

        0x7fff82af2000 -     0x7fff82e6dffb  com.apple.VideoToolbox (1.0 - 1731.15.204) <2B21F9B2-66A2-3900-84A5-0AB66F8056E4> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

        0x7fff82ed0000 -     0x7fff82ed8fff  libGFXShared.dylib (12.1) <5A0C2493-200C-30BE-97D5-8E8C0B8E604D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

        0x7fff82ed9000 -     0x7fff82f24ff7  com.apple.CoreMediaIO (703.0 - 4791) <2FAE3CC1-145C-37AB-A836-E5D93A02BA23> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

        0x7fff82f89000 -     0x7fff82f94fff  libkxld.dylib (3248.50.21) <99195052-038E-3490-ACF8-76F9AC43897E> /usr/lib/system/libkxld.dylib

        0x7fff82f95000 -     0x7fff82f9eff3  libsystem_notify.dylib (150.40.1) <D48BDE34-0F7E-34CA-A0FF-C578E39987CC> /usr/lib/system/libsystem_notify.dylib

        0x7fff82f9f000 -     0x7fff83043fff  com.apple.Bluetooth (4.4.5 - 4.4.5f3) <141F2C36-70B6-32D3-A556-7A605832CDB3> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

        0x7fff83771000 -     0x7fff83807fff  com.apple.ColorSync (4.9.0 - 4.9.0) <8FC37E20-6579-3CB2-9D49-BC39FC38DF87> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

        0x7fff83a78000 -     0x7fff83a7bfff  libsystem_sandbox.dylib (460.50.4) <150A9D3D-F69E-32F7-8C7B-8E72CAAFF7E4> /usr/lib/system/libsystem_sandbox.dylib

        0x7fff843b1000 -     0x7fff843b9fff  com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <7F5B7A23-BC1D-3FA9-A9B8-D534F1E1979A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents

        0x7fff843c6000 -     0x7fff843f1ff7  com.apple.AddressBook.ContactsFoundation (8.0 - 2137.1) <BAE70E9D-BCC8-3650-B554-6D646388EDEF> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation

        0x7fff8442e000 -     0x7fff8443afff  com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <71DA00B8-5EA2-326B-8814-59DB25512F65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

        0x7fff8443b000 -     0x7fff8451bff7  unorm8_rgba.dylib (2.7.3) <9EB6C346-CFF6-32D7-B4A1-2409DFBCB216> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib

        0x7fff8452e000 -     0x7fff847beff7  com.apple.RawCamera.bundle (6.19 - 844) <F14992BD-D9D8-36EE-8A51-989A220E1846> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

        0x7fff847bf000 -     0x7fff849ccfff  libicucore.A.dylib (551.51.3) <5BC80F94-C90D-3175-BD96-FF1DC222EC9C> /usr/lib/libicucore.A.dylib

        0x7fff849fc000 -     0x7fff849fcfff  libenergytrace.dylib (10.40.1) <0A491CA7-3451-3FD5-999A-58AB4362682B> /usr/lib/libenergytrace.dylib

        0x7fff849fd000 -     0x7fff849feffb  libremovefile.dylib (41) <552EF39E-14D7-363E-9059-4565AC2F894E> /usr/lib/system/libremovefile.dylib

        0x7fff84aa6000 -     0x7fff84abffff  com.apple.CFOpenDirectory (10.11 - 194) <11F95672-55E0-3F9D-9171-5E8C56AEE948> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

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        0x7fff92d79000 -     0x7fff9301fff7  com.apple.CoreData (120 - 641.3) <A29A5491-6169-372B-828F-84EE0CFD4BC4> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

        0x7fff93020000 -     0x7fff9305dff3  com.apple.bom (14.0 - 193.7) <9B8AE30B-24A3-37AB-B04E-4CE67AED4775> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

        0x7fff9305e000 -     0x7fff93060ff7  com.apple.xpc.ServiceManagement (1.0 - 1) <D96D7A6D-EDEB-35EE-B5D9-E33A3BF011B5> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

        0x7fff93072000 -     0x7fff93073fff  liblangid.dylib (122) <9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822> /usr/lib/liblangid.dylib

        0x7fff930a5000 -     0x7fff930b0ff7  libcommonCrypto.dylib (60075.50.1) <93732261-34B4-3914-B7A2-90A81A182DBA> /usr/lib/system/libcommonCrypto.dylib

        0x7fff93129000 -     0x7fff93148ff7  com.apple.framework.Apple80211 (11.0 - 1121.34.2) <90477FAE-B835-3931-80FB-FDFF02B21D9D> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

        0x7fff93149000 -     0x7fff9317cff7  com.apple.MediaKit (16 - 809) <BF8032FE-6645-37F6-A622-BC7EEE3EAABF> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

        0x7fff93658000 -     0x7fff93660fff  com.apple.NetFS (6.0 - 4.0) <842A5346-24C3-3F22-9ECF-E586A10EA1F2> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff93668000 -     0x7fff93668ff7  libkeymgr.dylib (28) <8371CE54-5FDD-3CE9-B3DF-E98C761B6FE0> /usr/lib/system/libkeymgr.dylib

        0x7fff93669000 -     0x7fff93685ff7  libextension.dylib (78) <FD952DA6-BBEC-3CB6-98B3-E1D111C5C54E> /usr/lib/libextension.dylib

        0x7fff936dd000 -     0x7fff93739fff  libTIFF.dylib (1450) <14EB7C03-7DDA-3276-BAC5-D597913AC9C4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff9373a000 -     0x7fff93788ff7  libstdc++.6.dylib (104.1) <76E2AFB1-07E5-3F19-B692-F6E21B7E470D> /usr/lib/libstdc++.6.dylib

        0x7fff93795000 -     0x7fff9386bffb  com.apple.DiskImagesFramework (10.11.4 - 417.4) <6D26E255-D7BB-3A9D-8B6F-E07D2DBB68AE> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

        0x7fff9386c000 -     0x7fff9387dff7  libsystem_trace.dylib (201.10.3) <F00E92E4-DBDA-3749-B5B3-0C3FBBABA1CB> /usr/lib/system/libsystem_trace.dylib

        0x7fff9387e000 -     0x7fff93b05ff3  com.apple.CFNetwork (760.5.1 - 760.5.1) <EE9426D1-F11C-3DD4-AE08-EA29AEB27177> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

        0x7fff9425e000 -     0x7fff9426cfff  libxar.1.dylib (302) <03207F66-2C4A-3DBD-8D81-70F4C85903C4> /usr/lib/libxar.1.dylib

        0x7fff94273000 -     0x7fff94275ff7  libRadiance.dylib (1450) <BE9E0EBE-C589-3684-B4AE-04F95C8D410A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

        0x7fff9427c000 -     0x7fff9427fffb  libdyld.dylib (360.22) <CC088C2A-D407-33E7-A6B6-B06E0D4AD999> /usr/lib/system/libdyld.dylib

        0x7fff94280000 -     0x7fff942cefff  libcurl.4.dylib (90) <12E01E4B-24C9-394C-9D2C-85CF85D5F459> /usr/lib/libcurl.4.dylib

        0x7fff942cf000 -     0x7fff9432ffff  com.apple.QuickLookFramework (5.0 - 696.7) <ECD33169-5EB1-3783-AF9E-1AB9240F8358> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

        0x7fff94330000 -     0x7fff94338fef  libcldcpuengine.dylib (2.7.3) <511DF05F-B3A1-3810-9901-1F5C1EA278C4> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib

        0x7fff943d9000 -     0x7fff94585fff  com.apple.avfoundation (2.0 - 1046.9.11) <399D8273-E3CD-3358-9B80-64E6A5CBE278> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

        0x7fff945d0000 -     0x7fff945d1fff  libsystem_secinit.dylib (20) <32B1A8C6-DC84-3F4F-B8CE-9A52B47C3E6B> /usr/lib/system/libsystem_secinit.dylib

        0x7fff9472f000 -     0x7fff9473afff  com.apple.AppSandbox (4.0 - 261.40.2) <52766210-B6EB-3B73-AB1B-42E0A9AD2EE8> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

        0x7fff9473b000 -     0x7fff94bb1fff  com.apple.CoreFoundation (6.9 - 1258.1) <943A1383-DA6A-3DC0-ABCD-D9AEB3D0D34D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff94e7b000 -     0x7fff94e92ff7  libsystem_asl.dylib (323.50.1) <41F8E11F-1BD0-3F1D-BA3A-AA1577ED98A9> /usr/lib/system/libsystem_asl.dylib

        0x7fff94e93000 -     0x7fff95228fdb  com.apple.vImage (8.0 - 8.0) <4BAC9B6F-7482-3580-8787-AB0A5B4D331B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

        0x7fff95229000 -     0x7fff9529dff7  com.apple.Heimdal (4.0 - 2.0) <5D365381-8B5E-3259-8867-FC4A7D307BDE> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff9529e000 -     0x7fff952a0fff  libsystem_coreservices.dylib (19.2) <1B3F5AFC-FFCD-3ECB-8B9A-5538366FB20D> /usr/lib/system/libsystem_coreservices.dylib

        0x7fff952a1000 -     0x7fff952a1fff  com.apple.ApplicationServices (48 - 48) <ADD57D3A-142F-3EF5-BFD8-EACD82164884> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

        0x7fff952dd000 -     0x7fff952ddfff  com.apple.Cocoa (6.11 - 22) <807787AB-D231-3F51-A99B-A9314623C571> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

        0x7fff952de000 -     0x7fff952deff7  liblaunch.dylib (765.50.8) <834ED605-5114-3641-AA4D-ECF31B801C50> /usr/lib/system/liblaunch.dylib

        0x7fff95336000 -     0x7fff95338fff  com.apple.SecCodeWrapper (4.0 - 261.40.2) <1F832591-59A8-3B3F-943F-D6D827463782> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper

        0x7fff95469000 -     0x7fff9546cff7  libCoreFSCache.dylib (119.5) <2389D7DA-B8EF-3EB4-AAAF-FBEDE01CDECA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

        0x7fff95499000 -     0x7fff95600fff  libBLAS.dylib (1162.2) <A1398FE0-39D2-33EA-9A0F-B2644EEA29A0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

        0x7fff95601000 -     0x7fff9560aff7  com.apple.CommonAuth (4.0 - 2.0) <4B8673E1-3697-3FE2-8D30-AC7AC5D4F8BF> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

        0x7fff9560b000 -     0x7fff9560bfff  libOpenScriptingUtil.dylib (169.1) <AD0DAC8A-9849-3077-999F-9AEC6112BDAB> /usr/lib/libOpenScriptingUtil.dylib

        0x7fff9560c000 -     0x7fff95683ff7  com.apple.MMCS (1.3 - 357.1) <549FBEFC-55F7-3101-BF51-A0B1F7CF2B46> /System/Library/PrivateFrameworks/MMCS.framework/Versions/A/MMCS

        0x7fff956aa000 -     0x7fff956b8ff7  libbz2.1.0.dylib (38) <28E54258-C0FE-38D4-AB76-1734CACCB344> /usr/lib/libbz2.1.0.dylib

        0x7fff9575c000 -     0x7fff95773ff7  libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib

        0x7fff95774000 -     0x7fff957fdff7  com.apple.PerformanceAnalysis (1.0 - 1) <2064F7E8-5C3D-3E18-8029-2D832D13E2A2> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

        0x7fff957fe000 -     0x7fff95b60f3f  libobjc.A.dylib (680) <7489D2D6-1EFD-3414-B18D-2AECCCC90286> /usr/lib/libobjc.A.dylib

        0x7fff95b61000 -     0x7fff95b83ff7  com.apple.Sharing (442.13.6 - 442.13.6) <DDD2811C-6ECB-32F2-8EE1-69BF9657B4A8> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

        0x7fff95bd5000 -     0x7fff96e23fe7  com.apple.CoreGraphics (1.600.0 - 957) <B5D82A82-EDF9-34D5-A8C5-7F25B80985EE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

        0x7fff96e34000 -     0x7fff96f61ff3  com.apple.CoreText (352.0 - 494.11) <08E8640E-6602-3A00-BC28-94235FD311B4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

        0x7fff96f84000 -     0x7fff97024fff  com.apple.ViewBridge (159 - 159) <D8131B7E-DFC9-3FDD-9D56-49821C1D1521> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

        0x7fff97025000 -     0x7fff97083fff  com.apple.CoreServices.OSServices (728.12 - 728.12) <776EBD4F-7052-377F-A70D-E2FDBD465A5E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

        0x7fff970c4000 -     0x7fff970edff7  com.apple.UserActivity (26.2 - 26.2) <6CEB6F0B-3228-3D23-913C-D604FD5D3820> /System/Library/PrivateFrameworks/UserActivity.framework/Versions/A/UserActivit y

        0x7fff970ee000 -     0x7fff97154ff7  libsystem_network.dylib (583.50.1) <B52DAB73-92DC-3DA7-B9F4-B899D66445C1> /usr/lib/system/libsystem_network.dylib

        0x7fff97242000 -     0x7fff9726bfff  com.apple.ProtectedCloudStorage (1.0 - 1) <7436B2B3-943A-3500-B099-80F133B3E002> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage

        0x7fff972dd000 -     0x7fff975c2ffb  com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

        0x7fff975c3000 -     0x7fff97650fff  libsystem_c.dylib (1082.50.1) <B552D565-B798-3B9B-AE63-F623B42A5F01> /usr/lib/system/libsystem_c.dylib

        0x7fff97651000 -     0x7fff97654ff7  com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <6932B5EC-0EA9-333D-BF7E-665047392FEC> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo

        0x7fff9766f000 -     0x7fff97670fff  com.apple.TrustEvaluationAgent (2.0 - 25) <0239494E-FEFE-39BC-9FC7-E251BA5128F1> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

        0x7fff97671000 -     0x7fff97675fff  libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib

        0x7fff97706000 -     0x7fff9770efef  libsystem_platform.dylib (74.40.2) <29A905EF-6777-3C33-82B0-6C3A88C4BA15> /usr/lib/system/libsystem_platform.dylib

        0x7fff9770f000 -     0x7fff977a4fff  com.apple.ink.framework (10.9 - 214) <1F76CF36-3F79-36B8-BC37-C540AF34B338> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

        0x7fff977a5000 -     0x7fff97a3bfff  libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib

        0x7fff97a3c000 -     0x7fff97a47fff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

        0x7fff97a48000 -     0x7fff97b02fff  com.apple.DiscRecording (9.0.1 - 9010.4.3) <540853B2-B123-3560-8023-C92EE229051A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

        0x7fff97b03000 -     0x7fff97beeff7  com.apple.QuickLookUIFramework (5.0 - 696.7) <5A4AAFEC-D38C-3DA0-9361-CBF1D4C6B376> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

        0x7fff97bef000 -     0x7fff97bf1ffb  libutil.dylib (43)

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 7:34 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 31, 2016 7:34 PM in response to Linc Davis

    Lync, I have sent the information requested following your instructions to obtain it.

     

    Please let me know if you need anything else.

     

    Thanks,

    Horacio

  • by Linc Davis,

    Linc Davis Linc Davis May 31, 2016 7:37 PM in response to horaciolg
    Level 10 (207,936 points)
    Applications
    May 31, 2016 7:37 PM in response to horaciolg

    That looks like part of a Chrome crash report. Please post a complete Safari crash report. If the instructions are unclear, specify what you don't understand.

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 7:58 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 31, 2016 7:58 PM in response to Linc Davis

    The instructions are clear. In the case of step 2 there is not a report related to Safari. I can get the information below related step 1. Is there anything I can do to get the crash report?

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.config

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: 2

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.pv

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: 0303

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.cs

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: c030

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.key_type

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: rsa

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.kxSigAlg

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: 05_01

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.975 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished.curve

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.signature3: p256

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

     

     

    5/31/16 11:43:22.976 PM Safari[4863]: com.apple.message.domain: com.apple.coretls.client_finished

    com.apple.message.signature: tls

    com.apple.message.signature2: com.apple.Safari

    com.apple.message.value_events: 1

    com.apple.message.value_alpn_received: 1

    com.apple.message.summarize: YES

    SenderMachUUID: 7EB40874-B7B1-3B65-B315-D9DD873889FE

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 31, 2016 8:13 PM in response to horaciolg
    Level 10 (207,936 points)
    Applications
    May 31, 2016 8:13 PM in response to horaciolg

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 9:06 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 31, 2016 9:06 PM in response to Linc Davis

    Linc, I did twice the procedure you indicated in your message and now Safari is working. Thank you very much for your help!. Second time that you solve a problem. thanks again! Do you know what happened? some extension or font or anything was corrupt?

  • by horaciolg,

    horaciolg horaciolg May 31, 2016 9:09 PM in response to macjack
    Level 1 (4 points)
    Safari
    May 31, 2016 9:09 PM in response to macjack

    Thank you. I solved the problem rebooting the machine in a safe mode.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 31, 2016 9:15 PM in response to horaciolg
    Level 10 (207,936 points)
    Applications
    May 31, 2016 9:15 PM in response to horaciolg

    Safe booting causes some caches maintained by the system to be rebuilt, and sometimes that's all it takes to solve a strange problem.

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