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Helpful answers
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May 31, 2016 1:36 PM in response to coastalsusanby BBoiss,Try signing out of the app and back into it again for your same Apple ID that you use on your iPhone for iMessage.
^ This is a good reference article for troubleshooting your present issue.
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May 31, 2016 4:27 PM in response to BBoissby coastalsusan,Thank you. I was able to get into preferences and click on accounts and had to sign in again on my gmail account and is fixed the problem.
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