HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Learn about If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
Olestina

Q: cant connect to wifi networks

what do you do when your ipod cant connect to any wifi networks, including the ones outside of your home.

this ipod also does the show any wife suggestions. ive tried resetting the network settings, and all the settings but it still does not work.

please help!!!!!!!!!!!

iPod touch, iOS 9.3

Posted on May 31, 2016 2:14 PM

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Q: cant connect to wifi networks

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  • by lllaass,

    lllaass lllaass May 31, 2016 2:24 PM in response to Olestina
    Level 10 (187,831 points)
    Desktops
    May 31, 2016 2:24 PM in response to Olestina

    Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

    Does the iOS device see the network?

    Any error messages?

    Do other devices now connect?

    Did the iOS device connect before?

    Try the following to rule out a software problem:                

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

    - If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    https://support.apple.com/en-us/HT204051

    - iOS: Recommended settings for Wi-Fi routers and access points

    https://support.apple.com/en-us/HT202068

    - Restore from backup. See:

    iOS: How to back up

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.

    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/