shidanhug
Level 1 (8 points)
Apple Music

Q: iPhone 6s not playing my music

I switched from a 6s to the 6s plus and recovered my backup and everything. Some of my music came over but when i click to play is it is stating "item cannot be played". It is all still on my Mac but every time i try to sync it it does nothing and all the music on my phone are grayed out. Someone please help.

iPhone 6s Plus, iOS 9.3.1, null

Posted on May 31, 2016 7:11 PM

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shidanhug

Q: iPhone 6s not playing my music

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  • by sterling r,

    sterling r sterling r Jun 2, 2016 7:15 AM in response to shidanhug
    Community Specialists
    Jun 2, 2016 7:15 AM in response to shidanhug

    Hi there shidanhug,

     

    It sounds like you are unable to play your music in your Music app on your phone after restoring a backup from your old phone to your new one. We would suggestunsync your music from your phone using iTunes first using these instructions from the following article. In step 4 select Music:

     

    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

    Turn off syncing in iTunes

    1. Open iTunes. Make sure that you have the latest version.
    2. Connect your device to your computer using the included USB cable. Your connected device appears as an icon in the upper-left corner of the iTunes window. Learn what to do if you don't see the icon.
    3. Click on the device icon  . 
    4. Under Settings on the left side of the iTunes Window, click the content type for which you want to turn off syncing.
    5. In the main iTunes window, uncheck the box next to Sync. All of that content type removes from your iOS device.
    6. Click the Apply button to save your sync settings.

     

    Then restart both your computer and your phone:

     

    Restart your iPhone, iPad, or iPod touch

     

    Once they are back on, resync your music to your phone from your computer with the first article I gave you here. Thank you for using Apple Support Communities, let us know how that goes!