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External speakers not listed in sound output list

I have a set of Sony SRS-X3 bluetooth speakers which I use with a Macbook pro running El Capitan 10.11.5


Recently I have been unable to use them as they no longer appear under the OUTPUT list in sound preferences.

The device is connected and appears in the Bluetooth device list. I can even get to the sound preferences menu through the device tab.User uploaded file

However the device does not show up in the sound output list.

User uploaded file

I have tried the Command-option-P-R restart, restarting both the device and computer multiple times but cannot get them to work.
No idea why this problem started.


Speakers play sound fine from my iPhone and iPad.ciated


Any help would be appreciated

OS X El Capitan (10.11.5)

Posted on Jun 1, 2016 12:53 AM

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Posted on Jan 18, 2017 7:35 AM

sierra... 10.12.2 killed my JBL.... xtreme... does not show up in Sound system preferences anymore. bluetooth says "connected" ha.....

iphone works fine.... purge ram did not help... will someone from the mac support take this seriously please.

User uploaded fileUser uploaded file

30 replies

Feb 6, 2017 10:09 AM in response to Maximus17

I found this solution:

Install your operating system (Yosemite/El Capitan) on an external drive so you can find all the system files related to audio by using EasyFind, which is a great search utility for Mac. Compare them to your existing system for any file size mismatches, and then replace the offending file(s).

In this particular example the offending file was found in /Library/Audio/Plug-Ins/HAL and was most likely "BluetoothAudioPlugin.driver" (duh), but in any case all the files in this folder can be replaced with the system defaults. Best of luck.

Jul 12, 2017 6:30 AM in response to Maximus17

Not sure it's the same situation as you were experiencing but had a similar thing happened to me with Bose QC35 on Mac 10.12.5. One day, the Bluetooth headphones just stopped showing in the Sound Output list. It's still showing as connected in Bluetooth devices.


Then I realised that it just switches to them automatically when connected, without having to adjust the sound output anymore. Just like with a set of cable connected headphones. You just need to leave Internal Speakers selected.

Jun 16, 2016 7:19 AM in response to Maximus17

Anyone found a resolution? From today both my bluetooth speakers stopped working with the mac. Exactly the same configuration - connected, but missing in the Output preferences.

OS is 10.11.5 (latest), on MacPro 2015

Speakers are UE Boombox and Harman Kardon Esquire Mini. They worked just until yesterday. No changes on the laptop done, nothing - no new programs, no updates, same network. It just went sleep yesterday and today the harman doesn't work. I use it as speakerphone daily.

Both speakers work on my iPhone, so they are ok. I connect them only to one device of course (either mac only or to the phone).

I tried several restarts, tried deleting the bluetooth preferences files.

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BUT - on top of that - I found while testing that the AirPlay Audio stopped working as well - I can mirror the display, but sound is still on the mac.

The AirPlay IS indeed listed in the sound preferences, but I cannot choose it - clicking doesn't do anything. I haven't used it though for few weeks, so cannot say if it's connected to the bluetooth problem or separate.


It seems like the sound is stuck on the internal speakers/headphones (the headphone jack works)

Jul 8, 2016 6:49 PM in response to enterfornone

Finally found a topic talking about the problem I seem to be having (since about the same date the op created the topic) but no answers yet.


I have a Fugoo speaker and a 66+ Audio headphone. Both worked flawlessly with all my devices. Out of the blue, none of them work with my Macbook Pro anymore. 13" inch Late 2009 running El Capitan.


Someone pleeeease!!

External speakers not listed in sound output list

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