PinkRedApple

Q: wrong alias outlook.com / hotmail.com - non primary alias being used

Hi All,

Anyone having this issue?

I have a hotmail\outlook.com account that has several aliases, the primary alias, which is set correctly on the hotmail website is the one that I want to send from.

However, every time that I add the email account on my iPhone, I add the account with my primary alias email address but it changes it to a non-primary alias (the last alias I set up on that account) For example: I add acccount email myprimaryaddy@outlook.com it changes to my last added alias aliasthatisnotmyprimary@outlook.com

This used to be fine. I have tried editing the email address back to the primary but then it just reverts to the alias that is not the primary..

Maybe this happened when MS recently updated all of the Outlook.com accounts? I did not pay a lot of attention as I have more than one account set up on this iPhone

iPhone is on iOS 9.3.2

Thanks all !

iPhone 6, iOS 9.3.2, Outlook.com email

Posted on Jun 1, 2016 5:07 AM

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Q: wrong alias outlook.com / hotmail.com - non primary alias being used

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  • Helpful answers

  • by PinkRedApple,

    PinkRedApple PinkRedApple Jul 18, 2016 5:26 AM in response to PinkRedApple
    Level 1 (5 points)
    iPhone
    Jul 18, 2016 5:26 AM in response to PinkRedApple

    Yes I have this same issue. I have tried removing and adding the account back, my problem is the same as yours. I found that I had to add the account as type Other in mail setup with these settings:

    Incoming (IMAP) Server

    • Server address: imap-mail.outlook.com
    • Port: 993
    • Encrypted Connection: SSL

    Outgoing (SMTP) Server

    • Server address: smtp-mail.outlook.com
    • Port: 25 (or 587 if 25 is blocked)
    • Authentication: Yes
    • Encrypted Connection: TLS

    User name: Your full Hotmail email address, including ‘@hotmail.com’.

    Password: Your Hotmail account password

  • by Eddpils,

    Eddpils Eddpils Jul 30, 2016 11:13 AM in response to PinkRedApple
    Level 1 (8 points)
    iPhone
    Jul 30, 2016 11:13 AM in response to PinkRedApple

    this worked (although I was  asked for different information-wasn't asked for all the ports and connection info) but donly added notes and email  and didn't add as calendar.

     

    The only issue is creating new emails so I have mapped the account in the usual way so that I can at least use Calendar and reply to emails using the iPad apps. However, as a workaround, I am also using the Outlook app for new emails as this works fine with the correct alias.

     

    Bit complicated but hopefully Apple will fix this soon.

  • by Marisk@,

    Marisk@ Marisk@ Aug 11, 2016 6:18 AM in response to PinkRedApple
    Level 1 (4 points)
    Aug 11, 2016 6:18 AM in response to PinkRedApple

    I have the same problem, very annoying. The solution of PinkRedApple works for now (thank you!), but I don't like the settings of Other in mail setup. I hope Apple fixes this problem very soon.

  • by U-No,

    U-No U-No Aug 16, 2016 3:04 PM in response to PinkRedApple
    Level 1 (4 points)
    Aug 16, 2016 3:04 PM in response to PinkRedApple

    I had exactly this problem, only realised when I replied to all and it also cc'd my main email account.  I have no idea how long I have been replying with the most ridiculous alias every via my iPhone.  Your workaround was good but it excluded calender and other bits, and like the other user, I set up the other account just to get Calendar, but it annoyed me!

     

    Below is what worked for me:

    1.  I logged into Outlook here https://support.microsoft.com/en-gb/help/12407/microsoft-account-manage-aliases and swapped one of my aliases to my primary account (scroll down and follow instructions for 'change which account is primary') therefore making my primary account an alias, and an alias my primary account.

    2. I then deleted the errant email account on my iPhone via Settings.

    3.  I then readded the account using my primary email address (which at that time had become an alias due to the swap noted in 1 above).  Note I selected Outlook.com rather than other.

    4.  Test by replying to an email/writing a fresh email to ensure the correct email address is showing in the 'from' field.

    5.  Go back to Outlook (1 above) and re-swap the alias/primary to how it was originally.

    6.  Everything should be fine.

     

    Just to note, before starting the process, I actually deleted the original alias that was being used by iPhone as I didn't really need it, but then iPhone just took the next darned alias in the list - beyond ridiculous!  Then I worked out the soution above.

     

    Hope this works for you guys.  Interesting that the iPhone helps itself to your email addresses that are not actually provided to it. A bit scary tbh.

     

    Finally, just took a quick look at Outlook on the web and although iPhone seems to have sent from the alias, it does not appear to reflect this in the online web app, so worth checking...  If that's the case, the stuff above is academic!

  • by U-No,

    U-No U-No Aug 16, 2016 4:33 PM in response to U-No
    Level 1 (4 points)
    Aug 16, 2016 4:33 PM in response to U-No

    Following my response above, my phone ran out of juice and upon restarting the error returned.  My from mail is now from the genuine alias.  However, I sent a test email and despite the address showing in the email as my alias address, the receipient email shows it as being from my primary email.  I really have given up!

  • by Tired of tech,

    Tired of tech Tired of tech Oct 7, 2016 12:00 AM in response to PinkRedApple
    Level 1 (4 points)
    Oct 7, 2016 12:00 AM in response to PinkRedApple

    I had the same issue post the Outlook update (I have a paid subscription to Office 365), but like one of the other repliers, even though my outgoing email alias appears to be the alternate outlook address rather than the desired primary, when my emails arrive they are shown to be from the primary.