HT204597: If you can't import photos from your iPhone, iPad, or iPod touch to your computer

Learn about If you can't import photos from your iPhone, iPad, or iPod touch to your computer
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Q: My PC sees my device but says there are not any new photos or videos to upload which is incorrect

I am trying to import my photos/videos to my Windows 7 PC. The computer recognizes the iphone, but says there is not any new photos to import (and there are).  I have selected allow, my phone is unlocked, not sure what else to try.  I have also gone through the link under "my computer' and nothing is there either.

iPhone 6, iOS 9.3.2

Posted on Jun 1, 2016 8:25 AM