Q: Impossible unblock iphone after restore

duybeng1987 wrote:

 

Hi everyone

I restored my iphone 5, iphone required the apple ID to access but when i input apple id and pass but the iphone appear with message " Incorrect Apple ID " this ID apple can not be used to unlock this iPhone

When i check this account in icloud and go to Setting, I see my devices and my account connect with this iphone with right IMEI. Before restore, this account also log in this iphone

DO anyone help me what happens, I try to unblock my iphone but the message apears as above

I know that iCloud>Settings can be confusing, but if you go to iCloud.com and Find My iPhone, are you seeing the same device? If you are, you can choose to Erase/Remove it from your account to take the Activation Lock. It is possible that if you own the same model of iPhone (2 iPhones) that that may be your other iPhone though, so attempt the "Play Sound" first to make sure. If the end result is that this was not the account that is presently tethered to your device for the specific purpose of Find My iPhone, then you will want to attempt whatever other Apple ID/iCloud account you might have had on that iPhone.

You can also Contact Apple for support and service - Apple Support for additional assistance if you are really scratching your head on this.

duybeng1987 wrote:

 

Dear BBboiss

When I check in Find my iphone , the " No device" message appear. I just saw the my iphone in the setting

How can I do next?

That is the wrong Apple ID to be addressing that iPhone. If it states no devices are using Find My iPhone for that Apple ID, that solidifies it. You need to be troubleshooting the Apple ID that was signed into iCloud on that device. Are you able to navigate to Settings>iCloud on the iPhone 5 or are you being presented with this message at the Activate screen?

What account is showing when you get to the Activation screen? It will be something like: "d*****@gop.com

duybeng1987 wrote:

 

That's right. The active account requires d*****@gmail.com , I have account ********* I can saw connection between this account and my IMEI iphone and lastest update just some week ago, but i can't active my iphone with this account. What's problem here?

You can have your device registered under one Apple ID, but for the purpose of Find My iPhone, there is nothing restricting you from signing in to the iPhone with another Apple ID for the purpose of iCloud's Find My iPhone. You've seen in iCloud.com that under Find iPhone, your device is not present. This means the account you are logged into on the computer was not the account that was logged in through Settings>iCloud at the time that it was restored. You will want to figure out what account this was.

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