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Helpful answers
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by Carolyn Samit,★HelpfulJun 1, 2016 6:29 PM in response to gonzalosiddig
Carolyn Samit
Jun 1, 2016 6:29 PM
in response to gonzalosiddig
Level 10 (120,569 points)
Apple WatchHi,
Better fit, better readings .. your Apple Watch should be snug but not too tight.
Same issue at this discussion > https://discussions.apple.com/thread/7016152?start=0&tstart=0
The Apple Watch is still a fairly new product so providing feedback to Apple helps > http://www.apple.com/feedback/watch.html
You can also contact Apple on Twitter @AppleSupport
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Jun 2, 2016 4:54 PM in response to Carolyn Samitby gonzalosiddig,I adjusted the strap over the wrist but still happens the same. A experciencia very disappointing.
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by Carolyn Samit,Jun 2, 2016 5:52 PM in response to gonzalosiddig
Carolyn Samit
Jun 2, 2016 5:52 PM
in response to gonzalosiddig
Level 10 (120,569 points)
Apple WatchHi,
Sorry you are having problems the Fitness app.
"A experiencia very disappointing"
Since others are having problems with the same app, it would help if you would take a moment to provide feedback > http://www.apple.com/feedback/watch.html
And see if calibrating your watch makes a difference > Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support
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Jun 8, 2016 4:40 PM in response to Carolyn Samitby gonzalosiddig,Many recommend using the workout app in "Other" mode. Today I tried that and it worked perfect on the treadmill . When I used on the stationary bike, the problem was reintroduced , was to "pause". Then I remembered that I had advised to block the screen with "force touch ", once done that began to run perfectly. In short, I can´t define well what is the source of the problem but at least i'm finding ways to make it work properly.
Before this , I calibrate the clock for 20 minutes walking outdoors as Apple recommends.
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Jun 8, 2016 5:35 PM in response to gonzalosiddigby gonzalosiddig,gonzalosiddig wrote:
Many recommend using the workout app in "Other" mode. Today I tried that and it worked perfect on the treadmill . When I used on the stationary bike, the problem was reintroduced , was to "pause". Then I remembered that I had advised to block the screen with "force touch ", once done that began to run perfectly. In short, I can´t define well what is the source of the problem but at least i'm finding ways to make it work properly.
Before this , I calibrate the clock for 20 minutes walking outdoors as Apple recommends.
Anyway we should clarify that the app should work correctly in all modes and not only in " other " ...
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Jun 14, 2016 6:25 PM in response to Carolyn Samitby gonzalosiddig,I have tattoos on my arm and a portion of one ( a thick black line ) goes through my wrist just below where the sensor is. I remember when Apple launch the Watch his support page confirm that tattoos are causing trouble reading the heart rate, so this may be the reason for the failure ... Apple recommends disabling the " detection wrist " for cases like this, I'll try...
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Jun 15, 2016 4:44 PM in response to Carolyn Samitby gonzalosiddig,Today I tried unchecking "wrist detection" in "stationary bike", "walk and "other" mode, and it worked perfect. It seems the problem came from there, at least for those who have tattoos. Tomorrow I keep trying .