Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
1. If possible, test on at least one other network, such as a public hotspot or the hotspot created by a mobile phone. Some Wi-Fi routers are not fully compatible with some Apple devices. Specifically, the Security mode for the network, as shown in the Network preference pane, should be WPA 2 Personal or WPA 2 Enterprise. If the router doesn't support either of those modes, it should be replaced with one that does.
2. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked
Remember networks this computer has joined
is checked.
3. Follow the applicable instructions in this support article.
4. Reset the PRAM.
5. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
6. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.
7. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
8. Turn off Bluetooth and test.
9. Reset the System Management Controller.
10. This step shouldn't be necessary, but has been advised by Apple Support in some cases, apparently as a workaround for a bug. Open the Energy Saver pane in System Preferences. If applicable, click the padlock icon in the lower left corner to unlock the settings. Enter your administrator login password when prompted.
Select the Power Adapter tab and uncheck the boxes marked
Wake for Wi-Fi network access
and
Enable Power Nap...
if present. Then, if the computer is a MacBook, select the Battery tab and uncheck
Enable Power Nap...
11. Reinstall OS X.
yvesmatos
Level 1
(4 points)
