Game sounds and music will not play; all other sounds work

Question

Level 1

19 points

Game sounds and music will not play; all other sounds work

I have an iPod touch 5th generation. I have checked my volume as well as the ringer and sheets volume. All sounds are turned on. I have checked to make sure speaker works, (it does because music plays and locking the device sounds and the keyboard clicks), and I've checked in game controllers and everything sense I could think of to make sure sounds is enabled. Everywhere I check it looks good, but game sounds STILL will not play. I'm starting to think this may be a hardware issue with my iPod touch 5g because I also have a touch 6g and everything works on it just. Does anyone have any ideas if I could fix this?

iPod touch, iOS 9.3.1, iPod touch 5th generation

Posted on Jun 1, 2016 7:27 PM

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Answer 1

Mar 15, 2017 1:38 PM in response to lilj135

I that I accidentally muted the device in the pop-up box at the bottom of the screen where the orientation lock and airplay function are. It was a very simple fix once I realized what I had done. No need to reset. Check that out first. Goodluck

sax

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Answer 2

lllaass

Level 10

210,513 points

Jun 4, 2016 4:41 PM in response to lilj135

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

https://support.apple.com/en-us/HT204184

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

https://www.apple.com/retail/geniusbar/

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Answer 3

lilj135 Author

Level 1

19 points

Jun 4, 2016 4:45 PM in response to lllaass

I have reset the device so many times before, but resetting the settings worked! Thank you so much! I checked every setting dealing with sound but resetting all settings worked so it must have been a software issue and not hardware as I originally thought

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Answer 4

Nov 28, 2016 3:34 PM in response to lilj135

My headphones was working early today this morning but when I came back from school I plug in the headphones and it doesn't work but when I tack them out I have sound

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Answer 5

May 27, 2017 11:13 AM in response to lllaass

That worked. Thanks a million.

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