Lance Lawton
Level 2
(159 points)
Q: iOS 9.3.2 and gmail
As of iOS 9.3.2, I'm getting weird stuff with gmail accounts in the Mail app.
I have two gmail accounts, both using my own domain name via Google Apps. For a long time I've accessed them both very efficiently on two macs, an iPhone and an iPad. Now one of the two accounts only works on the macs, not on either of the devices. But the other account is fine on every computer / device as before.
With the one that doesn’t work on the iPhone & iPad -- I've tried repeatedly on both devices deleting the account and re-adding it. Nothing works. I either get old mail up until a few weeks ago, or no mail at all. And I get repeated messages suggesting the server has rejected the password.
Perhaps the cause is something other than the OS update, but it does seem a reasonable hypothesis in the circumstances.
iPhone 6s, iOS 9.3.2
judysings
Community Specialists
Hi Lance,
It sounds like you're unable to use one of your Gmail accounts after an update to iOS 9.3.2, but your other Gmail account is working as expected. I don't blame you for seeking an answer to this - it's important to have access to your email!
Since you've already been able to remove the account and add it again, you may want to ensure your account's settings are correct with your email provider. In this case, Google provides a support resource here: Signing in with an Apple device - Google
After verifying the account settings are correct and adjusting any security options as needed, try to add the account just once more. For your reference, here's the article:
Add an email account to your iPhone, iPad, or iPod touch
Thank you for using Apple Support Communities. Happy Friday!
