angellok

Level 1 (8 points)

Desktops

Q: Cannot send out email by using Apple Mail, smtp showed offline.

Started from yesterday I can't send email by Apple Mail.

A pop up Window said that the connection server of smtp.gmail.com is fail and thus cannot connect to google's server.

However I can send and receive email as usual when i use my PC computer's gmail.

But with my macbook, it can only receive but cannot send out email.

What can I do? thanks for helping!

MacBook Pro with Retina display, Mail

Posted on Jun 2, 2016 1:37 AM

I have this question too

Q: Cannot send out email by using Apple Mail, smtp showed offline.

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Helpful answers

by D.Cohen,

D.Cohen Jun 2, 2016 1:40 AM in response to angellok
Level 6 (8,424 points)

Desktops

Jun 2, 2016 1:40 AM in response to angellok

Hi. This article should help you If you can’t send or receive email on your Mac - Apple Support
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by angellok,

angellok Jun 2, 2016 7:48 AM in response to D.Cohen
Level 1 (8 points)

Desktops

Jun 2, 2016 7:48 AM in response to D.Cohen

Thanks for the link! But I confirmed the my account's info is correct and I had update my OS X EI Capitan to the newest version already And the problem is still here.
I tried to connect the wifi to my dad's mobile portable hotspot and I can send email!! But when I use my home's wifi, it pops up again saying connection fail and appear google server is offline
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