Q: iTunes freezes on every launch

I have a Mac Pro running El Cap 10.11.5

Every single time I launch iTunes my entire system freezes after about ten seconds. Shortly afterwards it reboots. I have re-installed iTunes which didn't help so last night I bit the bullet and booted into recovery mode and erased my Mac with Disk Utilities and then re-installed the OS. As soon as that was done I launched iTunes and it crashed as before.

Any ideas?

Mac Pro, OS X El Capitan (10.11.5), 16Gb

Posted on Jun 2, 2016 1:33 AM

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Q: iTunes freezes on every launch

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by D.Cohen,

D.Cohen Jun 2, 2016 1:35 AM in response to Magnas35
Level 6 (8,424 points)

Desktops

Jun 2, 2016 1:35 AM in response to Magnas35

Do you have the latest version of iTunes? If not, Get the latest version of iTunes - Apple Support
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by Magnas35,

Magnas35 Jun 2, 2016 1:50 AM in response to D.Cohen
Level 1 (5 points)

iTunes

Jun 2, 2016 1:50 AM in response to D.Cohen

Yes, I have iTunes 12.4.
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by fpinkney,

fpinkney Jun 2, 2016 7:54 PM in response to Magnas35
Level 1 (4 points)

iTunes

Jun 2, 2016 7:54 PM in response to Magnas35

I have had this same issue for about 6 months. Chatted with Apple Team several times, to no avail. iTunes works as long as my phone isn't plugged in. When I plug in the phone, I get the spinning ball.
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by Magnas35,

Magnas35 Jun 7, 2016 1:45 PM in response to fpinkney
Level 1 (5 points)

iTunes

Jun 7, 2016 1:45 PM in response to fpinkney

Saw this:

http://www.macrumors.com/2016/02/06/late-2013-mac-pro-video-issues-repair-progra m/

Speaking to the Genius bar tomorrow.
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by Magnas35,

Magnas35 Jun 11, 2016 12:36 PM in response to Magnas35
Level 1 (5 points)

iTunes

Jun 11, 2016 12:36 PM in response to Magnas35

Turns out my Mac Pro was built right in the middle of the recall period - Feb to April 2015 and freezing with iTunes is a known problem. Apple are replacing both the graphics cards.
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Q: iTunes freezes on every launch

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by D.Cohen,

by Magnas35,

by fpinkney,

by Magnas35,

by Magnas35,

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