HT204106: If your Apple ID is locked

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Elise Vo

Q: How long it take to solve my problem - ID locked?

After I sent them stuffs to verify my identity, how long it take to solve my problem

Posted on Jun 2, 2016 5:10 AM

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Q: How long it take to solve my problem - ID locked?

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 2, 2016 5:14 AM in response to Elise Vo
    Level 6 (8,424 points)
    Desktops
    Jun 2, 2016 5:14 AM in response to Elise Vo

    It should take no more than 24 hours.

  • by Elise Vo,

    Elise Vo Elise Vo Jun 2, 2016 11:37 AM in response to D.Cohen
    Level 1 (4 points)
    iCloud
    Jun 2, 2016 11:37 AM in response to D.Cohen

    it has been 5 days now. when i called apple to ask bout this, someone told me it would take a month to solve @@

  • by BBoiss,Helpful

    BBoiss BBoiss Jun 5, 2016 11:04 PM in response to Elise Vo
    Level 4 (1,404 points)
    Apple Music
    Jun 5, 2016 11:04 PM in response to Elise Vo

    Elise Vo wrote:

     

    it has been 5 days now. when i called apple to ask bout this, someone told me it would take a month to solve @@

    Depending on how backed up the verification department is with those requests the timeline can be as long as a week in my own experience. A month sounds crazy long though. They're aim is to have each request processed within 2-3 business days. They can go through sooner than that based on what the demand currently is. Maybe that department is being overrun with other things right now. It's a strange, organic beast in there.

     

    The documentation is reviewed manually by a human being and not by some machine. They advise not to resubmit the same information twice or it's like picking a new number at the deli. You end up waiting longer than you could have.  Even with that being said, if you don't receive an email or hear back within 2 more days, I vote for another call. Ask for a Senior Advisor if you are not already working with one. Ask for their contact information in the event that they do not provide it at the beginning of the call so you can simply check in on the status of the unlock by email with them. It's much easier to work with 1 individual and email than having to call in for something like this.  Ask if the previous advisor responsible for forwarding your case to the verification department attached your receipt to the case that was being escalated properly.

  • by Elise Vo,

    Elise Vo Elise Vo Jun 5, 2016 11:13 PM in response to BBoiss
    Level 1 (4 points)
    iCloud
    Jun 5, 2016 11:13 PM in response to BBoiss

    thank you for your advice. i will call them again