HT204106: If your Apple ID is locked
Learn about If your Apple ID is locked
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Jun 2, 2016 11:37 AM in response to D.Cohenby Elise Vo,it has been 5 days now. when i called apple to ask bout this, someone told me it would take a month to solve @@
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Jun 5, 2016 11:04 PM in response to Elise Voby BBoiss,★HelpfulElise Vo wrote:
it has been 5 days now. when i called apple to ask bout this, someone told me it would take a month to solve @@
Depending on how backed up the verification department is with those requests the timeline can be as long as a week in my own experience. A month sounds crazy long though. They're aim is to have each request processed within 2-3 business days. They can go through sooner than that based on what the demand currently is. Maybe that department is being overrun with other things right now. It's a strange, organic beast in there.
The documentation is reviewed manually by a human being and not by some machine. They advise not to resubmit the same information twice or it's like picking a new number at the deli. You end up waiting longer than you could have. Even with that being said, if you don't receive an email or hear back within 2 more days, I vote for another call. Ask for a Senior Advisor if you are not already working with one. Ask for their contact information in the event that they do not provide it at the beginning of the call so you can simply check in on the status of the unlock by email with them. It's much easier to work with 1 individual and email than having to call in for something like this. Ask if the previous advisor responsible for forwarding your case to the verification department attached your receipt to the case that was being escalated properly.
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Jun 5, 2016 11:13 PM in response to BBoissby Elise Vo,thank you for your advice. i will call them again