Winnieyaya
Level 1 (8 points)
iPhone

Q: iOS 9.3.2 suddenly unable connect to wifi

Im currently using iPhone 6+ and iOS 9.3.2. Today I suddenly unable connect to the wifi and even hotspot. I tried all the method, such as force shut down my phone, reset all setting, reboots router, change the DNS but still unable to fix it. How can I fixed it Beside restore? If I send my phone to the apple service center, can they help?

Posted on Jun 2, 2016 8:25 AM

Close
Winnieyaya

Q: iOS 9.3.2 suddenly unable connect to wifi

  • All replies
  • Helpful answers

  • by Lindsay_B.,

    Lindsay_B. Lindsay_B. Jun 6, 2016 7:14 AM in response to Winnieyaya
    Community Specialists
    Jun 6, 2016 7:14 AM in response to Winnieyaya

    Hi, Winnieyaya,

     

    Based on what you've explained, I understand that you're having some trouble connecting to Wi-Fi with your iPhone 6 Plus.

     

    It looks like you tried several troubleshooting steps, but are still having trouble. Double check that you've gone through all of the steps in the following article, including the suggestions under the "Get More Help" section.

     

    • Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
    https://support.apple.com/en-us/HT204051

     

    Have a great day!

  • by elcpu,

    elcpu elcpu Jun 6, 2016 8:26 AM in response to Winnieyaya
    Level 6 (16,207 points)
    Photos for Mac
    Jun 6, 2016 8:26 AM in response to Winnieyaya

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892