HT204030: Manage your iTunes Store and App Store password preferences
Learn about Manage your iTunes Store and App Store password preferences
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Helpful answers
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Jun 2, 2016 1:11 PM in response to joe_hdzby ChrisJ4203,Since you do not indicate what subscription you are trying to cancel, it is hard to say, but the support document that you linked here from is what you use. However, at this time there seem to be some issues with iTunes and the App Stores. According to Apple, http://www.apple.com/support/systemstatus/ there seems to be a problem and they are investigating. Check back to that site to see when it gets corrected.
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Jun 2, 2016 2:27 PM in response to joe_hdzby Dah•veed,Managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
Late 2012 Mac mini, OS X El Capitan 10.11.6; Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS 9.3.3; Apple Airport Express