Apple account does not recognise my wife's ID but it will not allow the creation of a new account because it reports that the email address (Apple I.D) is not available. This implies that an account exists in her name but Apple cannot find it. How can she establish her Apple account?
iPad, iOS 9.3.1
Hello jigsawed,
Please verify the Apple ID using this article: If you forgot your Apple ID. Once you verify the Apple ID, you can check this article for help accessing it. If you forgot your Apple ID password. Let us know if you have more issues with this Apple ID or accessing it.
Thanks.
Thanks for your response, my Apple ID is *** @ ****.org.uk. I have no issues accessing my own account. My wife's Apple ID is *** @ *****.org.uk however, whenever she tries to change her forgotten password, the option to change it always comes to my email address and offers to change my password (which obviously, I don't want to do). Can you help further?
<Emails Edited by Host>
Hello jigsawed,
Thank you for using the Apple Support Communities. Due to specifics of this issue, we need to get you to speak directly with our Apple ID support resources. Please use the link below to contact Apple ID account security in your country:
Contact Apple for help with Apple ID account security
Cheers.
Apple account does not recognise my wife's ID
