Mr.Ginger
Level 1 (4 points)
iPhone

Q: front facing camera moved on the iPhone 6

Hi! Thank you for checking this out. I am aware that there is similar questions with a solution here, but I am here for a slightly different reason.

 

Now I can´t find the email to talk to an apple official which is what I need. I need one to confirm that the moving of the front facing camera is a known problem due to bad/low quality glue, and happens without needing the phone to in a drop or any form for damage. This happened me, I have never dropped my iPhone, but through daily use (ordinary, no extreme moving or anything) the camera has moved so much that the grey "half moon" covers half of the hole for the camera. So I naturally talked to the place where I bought it, it was sent to repair (ish, they never repair, they just send you a new one) where it was discovered that the iPhone was slightly bent. I was shocked, I have never done anything that could result in such damage, but realized that somehow it must have been me. As a result, all warranty has been removed, so they won´t fix the camera because the phone is bent. I explained that the camera issue is quite well known, and has not happened as a result of the bending. They did not believe me, and therefore I need one from Apple to write me an email saying that the issue is known and does not come as a result of the bending. This is the only way that I can get the warranty back for the cameras sake. The email will be shown to the store guy who deals with this. I have earlier read that (some of) the iPhones suffers from bad glue and a half moon appears, but cannot find that source again. Thank you for all help!

 

Sincerely

Oscar

Posted on Jun 2, 2016 9:40 AM

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Mr.Ginger

Q: front facing camera moved on the iPhone 6

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  • by BBoiss,Helpful

    BBoiss BBoiss Jun 3, 2016 6:39 AM in response to Mr.Ginger
    Level 4 (1,404 points)
    Apple Music
    Jun 3, 2016 6:39 AM in response to Mr.Ginger

    While it is true that there are those who have experienced their screen/glass covering a portion of their front facing camera, that issue can also be reproduced forcefully by the bending of your iPhone. I don't you would have meant for any of that to happen, naturally, but as it stands now there is no way to verify which thing happened before the other as the only documentation they have of this is an after the fact. Both the issue of bending to the iPhone, which the screen is attached to, and the movement of that screen from it's normal place which has now covered your camera, are present.

     

    Putting that aside, however, if you have already had Apple inspect this device as it sounds like you have, you will need to pursue any further opportunities on this through the same avenue. Contact Apple for support and service - Apple Support

     

    Wish I had better news for ya