MrsD89
Level 1 (8 points)
iCloud

Q: Unable to sign into iCloud on new iPhone 6s "no backups available" yet I have 5000 photos in there!

Just opened brand new iPhone 6s after my contract upgrade from my 4s and it's telling me theres no backups available from iCloud.

im using the correct email and correct password (I've checked multiple times)

i definitely have data in the iCloud as I have 5000 photos and 40 videos!

Icloud was last backed up today on my 4s

getting really frustrated because I can't access my new phone   don't want to set up as new phone and lose all my wedding photos

iPhone 6s, iOS 9.3.2

Posted on Jun 2, 2016 12:59 PM

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MrsD89

Q: Unable to sign into iCloud on new iPhone 6s "no backups available" yet I have 5000 photos in there!

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  • Helpful answers

  • by ssschmidt,

    ssschmidt ssschmidt Jun 2, 2016 1:01 PM in response to MrsD89
    Level 5 (4,820 points)
    Jun 2, 2016 1:01 PM in response to MrsD89

    An iCloud backup is a separate animal from Pictures, contacts calendars and videos.  Set the device up, and choose to "setup" as a new phone.

  • by MrsD89,

    MrsD89 MrsD89 Jun 2, 2016 1:05 PM in response to ssschmidt
    Level 1 (8 points)
    iCloud
    Jun 2, 2016 1:05 PM in response to ssschmidt

    All my previous photos always load from the iCloud though?

    Wont I lose all my stuff if I set up as a new phone?

  • by Csound1,

    Csound1 Csound1 Jun 2, 2016 1:07 PM in response to MrsD89
    Level 9 (51,412 points)
    Desktops
    Jun 2, 2016 1:07 PM in response to MrsD89

    Depends where you stored your photos, were they in the iCloud library?

  • by MrsD89,

    MrsD89 MrsD89 Jun 2, 2016 1:11 PM in response to Csound1
    Level 1 (8 points)
    iCloud
    Jun 2, 2016 1:11 PM in response to Csound1

    yes?

    ive done set up new phone... Everything crossed I can set my iCloud up

  • by AspiringAppleGuru,

    AspiringAppleGuru AspiringAppleGuru Jun 2, 2016 1:13 PM in response to MrsD89
    Level 1 (64 points)
    Apple Watch
    Jun 2, 2016 1:13 PM in response to MrsD89

    The best way to research these things will be with iCloud.com

    You want to login using the AppleID you were using on the 4S

    Click on the photos icon and see if you can access your iCloud Photo Library - does it show your pictures?

    You would also want to click on your name in the top right corner and go to iCloud settings

    Click on your old 4S in the devices section and see if it shows your last backup there.

    iCloud Photo Library FAQ - Apple Support

    How to back up your devices using iCloud or iTunes - Apple Support

     

    Respond back and I'll be around for a few minutes to help. Good luck!

  • by MrsD89,

    MrsD89 MrsD89 Jun 2, 2016 1:18 PM in response to AspiringAppleGuru
    Level 1 (8 points)
    iCloud
    Jun 2, 2016 1:18 PM in response to AspiringAppleGuru

    Ive gone to my photos and it's been saying 'updating...' for a while, hopefully that means it's trying to download all my images,

    although its it's still failing to set up the iCloud backup..

  • by AspiringAppleGuru,

    AspiringAppleGuru AspiringAppleGuru Jun 2, 2016 1:22 PM in response to MrsD89
    Level 1 (64 points)
    Apple Watch
    Jun 2, 2016 1:22 PM in response to MrsD89

    If you think thee are issues with the backup from the 4S you can either delete and recreate it, or backup and migrate with iTunes

    If you are using most features of iCloud and syncing with iCloud.com then setting up as new isn't so bad - just missing texts and voicemails

     

    You're fortunate to still have the 4S to make new backups.

    If you need to erase the phone again, you'll need to sign out of iCloud - use AppleID password and say delete from phone

    Then go to the general tab, then reset tab, and erase all content and settings

     

    Those steps will work to erase the 4S once you're totally confident everything has been moved over to the new phone

  • by MrsD89,

    MrsD89 MrsD89 Jun 2, 2016 1:29 PM in response to AspiringAppleGuru
    Level 1 (8 points)
    iCloud
    Jun 2, 2016 1:29 PM in response to AspiringAppleGuru

    SSee this is where I'm struggling, I can't plug it into anything with iTunes on because I have no laptop. I've an iPhone 4s and my iPad and it's frustrating because I'm not very techminded. I hate anything new, only reason I have the iPhone 6s is because the 4s is giving up the ghost!

    I Can't afford to lose anything from my phone photo/video related.

    IN the 6s setting the iCloud is linked to my email and everything's switched on, it's just not giving me anything.. Photo library now says "no photos or videos" (worried Now)

    raaahh

  • by AspiringAppleGuru,

    AspiringAppleGuru AspiringAppleGuru Jun 2, 2016 1:35 PM in response to MrsD89
    Level 1 (64 points)
    Apple Watch
    Jun 2, 2016 1:35 PM in response to MrsD89

    This can be tough to do without a home computer (laptop or desktop)

     

    This is what you want to do on the ipad

    Go to safari and go to iCloud.com - it won't load

    You'll need to hold down the refresh button in the address bar and request the desktop version

    Then you'll able to see the website and login the way you would on a home computer

     

    Then you'll be able to check the iCloud settings, click on the 4S and check for the iCloud backup

    You will also be able to check the photos icon and see if the pictures are loading into the website

     

    Check on both the iPhone 4S and iPad that when you go to settings>icloud>photos - you want to have iCloud photo library on and set to optimize storage

    Check icloud>backup>back up now and now and make sure it shows your backup there too