My MacBook Pro (mid 2012, OS X El Captian). is randomly shutting down while I'm using it. It has happened at least 6 times in the past 2 days. When I start it back up it is completely fine and there hasn't been any screen appear during any of the reboots to tell me there is a problem or that a problem has occurred. can anyone please tell me why it might be happening?
MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.5)
If you haven't already done so, please try this simple step first.
HI I have tried this step, but the problem is still occurring. Do you have any other advice?
This procedure is a diagnostic test. It makes no changes to your data. The instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
I've tested these instructions only with the Safari web browser. That's what I suggest you use, even if your preferred browser is something else.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing the key combination command-V. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
Hi i have tried this step and no outcome was produced. Do you have any other advice?
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy the text of a particular web page (not this one) to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.
8. Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
Test started
Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec
The test results are on the Clipboard.
Please close this window.
The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.
11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-04 23:44:55
Download EtreCheck from https://etrecheck.com
Runtime 2:43
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Description:
computer is randomly shutting down without warning.
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 473
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 10 hours
Disk Information:ⓘ
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (235.60 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 150 Apple tasks
[running] 81 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 47 Apple tasks
[loaded] 152 Apple tasks
[running] 91 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps:ⓘ
[running] com.microsoft.autoupdate.fba.66272
[loaded] 398 Apple tasks
[running] 194 Apple tasks
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
QuickTime Plugin: 7.7.3 (2016-06-02)
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-06-02)
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-19) [Support]
Google Earth Web Plug-in: 7.1 (2015-11-22) [Support]
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-09) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
26% mdworker(11)
4% WindowServer
2% kernel_task
1% fontd
0% syslogd
Top Processes by Memory:ⓘ
597 MB kernel_task
328 MB com.apple.WebKit.WebContent(3)
197 MB Safari
156 MB mdworker(11)
74 MB Mail
Virtual Memory Information:ⓘ
509 MB Free RAM
3.50 GB Used RAM (1000 MB Cached)
42 MB Swap Used
Diagnostics Information:ⓘ
Jun 4, 2016, 01:11:37 PM Self test - passed
I see nothing inherently wrong in the Etrecheck report. Run an Apple Hardware Test:
https://support.apple.com/en-us/HT201257
Note that an error free AHT is not conclusive.
If the AHT produces no meaningful results, make an appointment at an Apple store genius bar for a FREE evaluation.
Ciao.
1 Start time: 23:58:30 06/04/16
2
3 Revision: 1610
4
5 Model Identifier: MacBookPro9,2
6 Memory: 4 GB
7 Boot ROM Version: MBP91.00D3.B0D
8 System Version: OS X 10.11.5 (15F34)
9 Kernel Version: Darwin 15.5.0
10 Time since boot: 10:47
11
12 FileVault 2
13
14 FileVault is On.
15
16 CPU usage (%)
17
18 WindowServer (UID 0): 19.5
19 Safari (UID 501): 18.5
20
21 Energy impact, lifetime (relative)
22
23 bash (UID 501): 20.07
24
25 CPU usage, lifetime (ms/s)
26
27 bash (UID 501): 200.75
28
29 LS schemes: No
30
31 Nets
32
33 en0: 192.168.1
34 en1: 192.168.1
35
36 HID errors: 44
37
38 Non-responders
39
40 com.apple.WindowServer 3
41
42 Kernel log
43
44 Jun 2 12:00:04 Refusing new kext com.apple.kpi.iokit, v15.5: already have loaded v15.3.
45 Jun 2 12:00:04 Refusing new kext com.apple.kpi.libkern, v15.5: already have loaded v15.3.
46 Jun 2 12:00:04 Refusing new kext com.apple.kpi.bsd, v15.5: already have loaded v15.3.
47 Jun 2 12:00:04 Refusing new kext com.apple.iokit.IONetworkingFamily, v3.2: a loaded copy with a different executable UUID is already present.
48 Jun 2 12:00:04 Refusing new kext com.apple.driver.AppleUSBHostMergeProperties, v1.0.1: a loaded copy with a different executable UUID is already present.
49 Jun 2 12:00:04 Refusing new kext com.apple.iokit.IOUSBHostFamily, v1.0.1: a loaded copy with a different executable UUID is already present.
50 Jun 2 12:07:39 pci pause: SDXC
51 Jun 2 13:24:27 pci pause: SDXC
52 Jun 2 20:46:38 pci pause: SDXC
53 Jun 2 21:24:37 pci pause: SDXC
54 Jun 2 23:03:01 pci pause: SDXC
55 Jun 2 23:06:16 Limiting icmp unreach response from 423 to 250 packets per second
56 Jun 2 23:07:00 Limiting icmp unreach response from 342 to 250 packets per second
57 Jun 2 23:07:05 Limiting icmp unreach response from 419 to 250 packets per second
58 Jun 3 00:03:49 pci pause: SDXC
59 Jun 3 00:08:53 Process launchd [1] disabling system-wide I/O Throttling
60 Jun 3 00:08:53 Process launchd [1] disabling system-wide CPU Throttling
61 Jun 3 00:10:35 pci pause: SDXC
62 Jun 3 08:33:55 pci pause: SDXC
63 Jun 4 13:12:09 pci pause: SDXC
64 Jun 4 19:34:33 pci pause: SDXC
65 Jun 4 23:26:57 USBF: 8615.326 IOUSBHIDDriver(AppleUSBMultitouchDriver)::RearmInterruptRead returning error 0xe00002d8 (device is not ready), not issuing any reads to device
66 Jun 4 23:26:57 USBF: 8615.326 IOUSBHIDDriver(AppleUSBTCKeyboard)::RearmInterruptRead returning error 0xe00002d8 (device is not ready), not issuing any reads to device
67 Jun 4 23:27:13 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
68 Jun 4 23:27:42 pci pause: SDXC
69
70 System log
71
72 Jun 4 23:50:55 bird: UNREACHABLE: com.apple.prefs.backup.remoteservice[2536] is talking to us without container proxy right
73 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
74 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
75 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextGetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
76 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
77 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextFillRects: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
78 Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
79 Jun 4 23:51:05 UserEventAgent: Failed to send message because the port couldn't be created.
80 Jun 4 23:51:06 UserEventAgent: Failed to send message because the port couldn't be created.
81 Jun 4 23:51:13 UserEventAgent: Failed to send message because the port couldn't be created.
82 Jun 4 23:51:22 UserEventAgent: Failed to send message because the port couldn't be created.
83 Jun 4 23:51:58 UserEventAgent: Failed to send message because the port couldn't be created.
84 Jun 4 23:52:01 UserEventAgent: Failed to send message because the port couldn't be created.
85 Jun 4 23:52:17 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x138 is not attached to window 0x156
86 Jun 4 23:52:17 Safari: tcp_connection_tls_session_error_callback_imp 191 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
87 Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 186 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
88 Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 188 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
89 Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 189 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
90 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 192 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
91 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 197 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
92 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 196 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
93 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 193 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
94 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 194 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
95 Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 195 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32
96 Jun 4 23:58:35 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
97
98 launchd log
99
100 Jun 2 21:25:08 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
101 Jun 2 22:01:45 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
102 Jun 2 22:01:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
103 Jun 2 22:02:21 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
104 Jun 2 23:02:49 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
105 Jun 2 23:02:58 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
106 Jun 2 23:03:25 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
107 Jun 3 00:03:40 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
108 Jun 3 00:03:41 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
109 Jun 3 00:04:18 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
110 Jun 3 00:10:22 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
111 Jun 3 00:10:24 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
112 Jun 3 00:10:58 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
113 Jun 3 08:33:44 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
114 Jun 3 08:33:54 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
115 Jun 3 08:34:22 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
116 Jun 3 08:42:01 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
117 Jun 3 08:42:02 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
118 Jun 3 08:42:35 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
119 Jun 4 13:11:56 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.
120 Jun 4 13:12:07 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
121 Jun 4 13:12:37 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware
122 Jun 4 13:27:15 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: open.671, action = service submission, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000
123 Jun 4 13:27:19 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory
124 Jun 4 13:27:19 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.711, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000
125
126 Console log
127
128 Jun 2 11:38:32 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7fab10d04af0
129 Jun 2 20:52:48 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0
130 Jun 2 20:53:04 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0
131 Jun 2 20:53:21 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0
132
133 System services loaded
134
135 com.adobe.ARMDC.Communicator
136 com.adobe.ARMDC.SMJobBlessHelper
137 com.adobe.fpsaud
138 com.apple.logd
139 - status: 1
140 com.apple.security.syspolicy
141 - status: -15
142 com.apple.watchdogd
143 com.google.keystone.daemon
144 com.microsoft.office.licensing.helper
145
146 Login services loaded
147
148 com.adobe.ARMDCHelper.UUID
149 - status: 111
150 com.google.keystone.system.agent
151
152 Contents of /Library/LaunchAgents/com.adobe.ARMDCHelper.UUID.plist
153 - mod date: May 10 22:05:53 2016
154 - size (B): 577
155 - checksum: 2197523146
156
157 <?xml version="1.0" encoding="UTF-8"?>
158 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
159 <plist version="1.0">
160 <dict>
161 <key>Label</key>
162 <string>com.adobe.ARMDCHelper.UUID</string>
163 <key>ProgramArguments</key>
164 <array>
165 <string>/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper</string>
166 </array>
167 <key>RunAtLoad</key>
168 <true/>
169 <key>StartInterval</key>
170 <integer>12600</integer>
171 </dict>
172 </plist>
173
174 User login items
175
176 iTunesHelper
177 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
178
179 iCloud services
180
181 MOBILE_DOCUMENTS
182 PHOTO_STREAM
183 CONTACTS
184 BOOKMARKS
185 NOTES
186 KEYCHAIN_SYNC
187 FIND_MY_MAC
188
189 iCloud errors
190
191 cloudd 949
192 bird 402
193 Finder 15
194 CallHistorySyncHelper 8
195 Safari 7
196 Mail 5
197 mdworker 4
198 cloudphotosd 4
199 comapple.CloudPhotosConfiguration 2
200
201 Continuity errors
202
203 sharingd 20
204 useractivityd 2
205
206 Restrictive permissions: 8
207
208 Lockfiles: 3
209
210 Global prefs (user)
211
212 "Canon MP520 series" = 1
213
214 PrefPane
215
216 /Library/PreferencePanes/Flash Player.prefPane
217 - com.adobe.flashplayerpreferences
218
219 Bundles
220
221 /Library/Internet Plug-Ins/AdobePDFViewer.plugin
222 - com.adobe.acrobat.pdfviewer
223 - Adobe Systems, Inc.
224 /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
225 - com.adobe.acrobat.pdfviewerNPAPI
226 - Adobe Systems, Inc.
227 /Library/Internet Plug-Ins/Flash Player.plugin
228 - com.macromedia.Flash Player.plugin
229 - Adobe Systems, Inc.
230 /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
231 - com.Google.GoogleEarthPlugin.plugin
232 /Library/Internet Plug-Ins/Quartz Composer.webplugin
233 - com.apple.QuartzComposer.webplugin
234 - Software Signing
235 /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
236 - com.microsoft.sharepoint.browserplugin
237 /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
238 - com.microsoft.sharepoint.webkitplugin
239 /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle
240 - com.skype.SkypeABCaller
241 /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle
242 - com.skype.SkypeABChatter
243 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle
244 - com.skype.SkypeABDialer
245 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle
246 - com.skype.SkypeABSMS
247 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.267/PepperFlashPlayer.plugin
248 - com.macromedia.PepperFlashPlayer.pepper
249 - Adobe Systems, Inc.
250 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin
251 - NA
252 /Users/USER/Library/Application Support/Skype/xxxxxxxxxxx/SKFullTextIndex.bundle
253 - NA
254 /Users/USER/Library/Application Support/Skype/live#3xxxxxxxxxxxx/SKFullTextIndex.bundle
255 - NA
256
257 Bundles (new)
258
259 /System/Library/Intelligent Suggestions/Assets.suggestionsassets
260 - com.apple.MobileAsset.CoreSuggestions
261 - Software Signing
262
263 Library paths
264
265 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib
266
267 MD importers
268
269 /Applications/Google Earth.app/Contents/Library/Spotlight/Google Earth.mdimporter
270 /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook.mdimporter
271
272 Non-loading kernel extensions
273
274 /System/Library/Extensions/AppleOSXUSBNCM.kext
275 - com.apple.driver.AppleOSXUSBNCM
276 - Software Signing
277
278 Installations
279
280 Adobe Acrobat Reader DC (15.016.20045): 2/06/2016, 11:07 PM
281 Adobe Acrobat Reader DC (15.016.20041): 20/05/2016, 11:32 PM
282 Adobe Flash Player: 12/05/2016, 9:55 PM
283 Adobe Acrobat Reader DC (15.016.20039): 11/05/2016, 7:47 PM
284 ARMDC Agent Installer: 10/05/2016, 10:05 PM
285
286 Elapsed time (sec): 1011
A
Your OS X installation is corrupt.
If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.
B
Two simultaneous connections to the same local network, such as Ethernet and Wi-Fi, can cause conflicts. Either unplug the Ethernet cable or turn off Wi-Fi.
If you want to use Ethernet for network access and Wi-Fi for access to Location Services and Air Drop, please open the Network pane in System Preferences, select the Wi-Fi connection, and click the Advanced... button. In the sheet that opens, select the TCP/IP tab. From the menu labeled
Configure IPv4:
select Off. Click OK, then Apply.
If the computer is portable, you should create a separate network location for use on Wi-Fi networks.
Thanks for your help!
MacBook Pro randomly shuts down
