Abbyinengland
Level 1 (4 points)
Notebooks

Q: MacBook Pro randomly shuts down

My MacBook Pro (mid 2012, OS X El Captian). is randomly shutting down while I'm using it. It has happened at least 6 times in the past 2 days. When I start it back up it is completely fine and there hasn't been any screen appear during any of the reboots to tell me there is a problem or that a problem has occurred. can anyone please tell me why it might be happening?

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.5)

Posted on Jun 2, 2016 2:09 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

A

Your OS X installation is corrupt.

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

B

Two simultaneous connections to the same local network, such as Ethernet and Wi-Fi, can cause conflicts. Either unplug the Ethernet cable or turn off Wi-Fi.

If you want to use Ethernet for network access and Wi-Fi for access to Location Services and Air Drop, please open the Network pane in System Preferences, select the Wi-Fi connection, and click the Advanced... button. In the sheet that opens, select the TCP/IP tab. From the menu labeled

          Configure IPv4:

select Off. Click OK, then Apply.

If the computer is portable, you should create a separate network location for use on Wi-Fi networks.

Posted on Jun 4, 2016 4:59 PM

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Abbyinengland

Q: MacBook Pro randomly shuts down

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 2, 2016 2:38 PM in response to Abbyinengland
    Level 10 (208,037 points)
    Applications
    Jun 2, 2016 2:38 PM in response to Abbyinengland

    If you haven't already done so, please try this simple step first.

  • by Abbyinengland,

    Abbyinengland Abbyinengland Jun 3, 2016 12:44 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 3, 2016 12:44 AM in response to Linc Davis

    HI I have tried this step, but the problem is still occurring. Do you have any other advice?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2016 5:26 AM in response to Abbyinengland
    Level 10 (208,037 points)
    Applications
    Jun 3, 2016 5:26 AM in response to Abbyinengland

    This procedure is a diagnostic test. It makes no changes to your data. The instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    I've tested these instructions only with the Safari web browser. That's what I suggest you use, even if your preferred browser is something else.

    Please triple-click anywhere in the line below on this page to select it:

    syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing the key combination command-V. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

    The Terminal window doesn't show the output. Please don't copy anything from there.

  • by Abbyinengland,

    Abbyinengland Abbyinengland Jun 4, 2016 3:36 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 4, 2016 3:36 PM in response to Linc Davis

    Hi i have tried this step and no outcome was produced. Do you have any other advice?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 4, 2016 3:37 PM in response to Abbyinengland
    Level 9 (52,776 points)
    Mac OS X
    Jun 4, 2016 3:37 PM in response to Abbyinengland

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 4, 2016 3:44 PM in response to Abbyinengland
    Level 10 (208,037 points)
    Applications
    Jun 4, 2016 3:44 PM in response to Abbyinengland

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by Abbyinengland,

    Abbyinengland Abbyinengland Jun 4, 2016 3:47 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 4, 2016 3:47 PM in response to OGELTHORPE

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-04 23:44:55

    Download EtreCheck from https://etrecheck.com

    Runtime 2:43

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

    Description:

    computer is randomly shutting down without warning.

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 473

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 10 hours

     

    Disk Information: ⓘ

        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.88 GB (235.60 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.25 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    150 Apple tasks

        [running]    81 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    152 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-01) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps: ⓘ

        [running]    com.microsoft.autoupdate.fba.66272

        [loaded]    398 Apple tasks

        [running]    194 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-02)

        AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]

        AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-02) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]

        Default Browser: 601 - SDK 10.11 (2016-06-02)

        SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-19) [Support]

        Google Earth Web Plug-in: 7.1 (2015-11-22) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            26%    mdworker(11)

             4%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    syslogd

     

    Top Processes by Memory: ⓘ

        597 MB    kernel_task

        328 MB    com.apple.WebKit.WebContent(3)

        197 MB    Safari

        156 MB    mdworker(11)

        74 MB    Mail

     

    Virtual Memory Information: ⓘ

        509 MB    Free RAM

        3.50 GB    Used RAM (1000 MB Cached)

        42 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 4, 2016, 01:11:37 PM    Self test - passed

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 4, 2016 3:55 PM in response to Abbyinengland
    Level 9 (52,776 points)
    Mac OS X
    Jun 4, 2016 3:55 PM in response to Abbyinengland

    I see nothing inherently wrong in the Etrecheck report.  Run an Apple Hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    If the AHT produces no meaningful results, make an appointment at an Apple store genius bar for a FREE evaluation.

     

    Ciao.

  • by Abbyinengland,

    Abbyinengland Abbyinengland Jun 4, 2016 4:21 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 4, 2016 4:21 PM in response to Linc Davis

       1  Start time: 23:58:30 06/04/16

       2 

       3  Revision: 1610

       4 

       5  Model Identifier: MacBookPro9,2

       6  Memory: 4 GB

       7  Boot ROM Version: MBP91.00D3.B0D

       8  System Version: OS X 10.11.5 (15F34)

       9  Kernel Version: Darwin 15.5.0

      10  Time since boot: 10:47

      11 

      12  FileVault 2

      13 

      14      FileVault is On.

      15 

      16  CPU usage (%)

      17 

      18      WindowServer (UID 0): 19.5

      19      Safari (UID 501): 18.5

      20 

      21  Energy impact, lifetime (relative)

      22 

      23      bash (UID 501): 20.07

      24 

      25  CPU usage, lifetime (ms/s)

      26 

      27      bash (UID 501): 200.75

      28 

      29  LS schemes: No

      30 

      31  Nets

      32 

      33      en0: 192.168.1

      34      en1: 192.168.1

      35 

      36  HID errors: 44

      37 

      38  Non-responders

      39 

      40      com.apple.WindowServer    3

      41 

      42  Kernel log

      43 

      44      Jun 2 12:00:04 Refusing new kext com.apple.kpi.iokit, v15.5: already have loaded v15.3.

      45      Jun 2 12:00:04 Refusing new kext com.apple.kpi.libkern, v15.5: already have loaded v15.3.

      46      Jun 2 12:00:04 Refusing new kext com.apple.kpi.bsd, v15.5: already have loaded v15.3.

      47      Jun 2 12:00:04 Refusing new kext com.apple.iokit.IONetworkingFamily, v3.2: a loaded copy with a different executable UUID is already present.

      48      Jun 2 12:00:04 Refusing new kext com.apple.driver.AppleUSBHostMergeProperties, v1.0.1: a loaded copy with a different executable UUID is already present.

      49      Jun 2 12:00:04 Refusing new kext com.apple.iokit.IOUSBHostFamily, v1.0.1: a loaded copy with a different executable UUID is already present.

      50      Jun 2 12:07:39 pci pause: SDXC

      51      Jun 2 13:24:27 pci pause: SDXC

      52      Jun 2 20:46:38 pci pause: SDXC

      53      Jun 2 21:24:37 pci pause: SDXC

      54      Jun 2 23:03:01 pci pause: SDXC

      55      Jun 2 23:06:16 Limiting icmp unreach response from 423 to 250 packets per second

      56      Jun 2 23:07:00 Limiting icmp unreach response from 342 to 250 packets per second

      57      Jun 2 23:07:05 Limiting icmp unreach response from 419 to 250 packets per second

      58      Jun 3 00:03:49 pci pause: SDXC

      59      Jun 3 00:08:53 Process launchd [1] disabling system-wide I/O Throttling

      60      Jun 3 00:08:53 Process launchd [1] disabling system-wide CPU Throttling

      61      Jun 3 00:10:35 pci pause: SDXC

      62      Jun 3 08:33:55 pci pause: SDXC

      63      Jun 4 13:12:09 pci pause: SDXC

      64      Jun 4 19:34:33 pci pause: SDXC

      65      Jun 4 23:26:57 USBF:    8615.326 IOUSBHIDDriver(AppleUSBMultitouchDriver)::RearmInterruptRead  returning error 0xe00002d8 (device is not ready), not issuing any reads to device

      66      Jun 4 23:26:57 USBF:    8615.326    IOUSBHIDDriver(AppleUSBTCKeyboard)::RearmInterruptRead  returning error 0xe00002d8 (device is not ready), not issuing any reads to device

      67      Jun 4 23:27:13 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

      68      Jun 4 23:27:42 pci pause: SDXC

      69 

      70  System log

      71 

      72      Jun 4 23:50:55 bird: UNREACHABLE: com.apple.prefs.backup.remoteservice[2536] is talking to us without container proxy right

      73      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetFillColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      74      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetStrokeColorWithColor: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      75      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextGetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      76      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      77      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextFillRects: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      78      Jun 4 23:50:56 com.apple.prefs.backup.remoteservice: CGContextSetCompositeOperation: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

      79      Jun 4 23:51:05 UserEventAgent: Failed to send message because the port couldn't be created.

      80      Jun 4 23:51:06 UserEventAgent: Failed to send message because the port couldn't be created.

      81      Jun 4 23:51:13 UserEventAgent: Failed to send message because the port couldn't be created.

      82      Jun 4 23:51:22 UserEventAgent: Failed to send message because the port couldn't be created.

      83      Jun 4 23:51:58 UserEventAgent: Failed to send message because the port couldn't be created.

      84      Jun 4 23:52:01 UserEventAgent: Failed to send message because the port couldn't be created.

      85      Jun 4 23:52:17 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x138 is not attached to window 0x156

      86      Jun 4 23:52:17 Safari: tcp_connection_tls_session_error_callback_imp 191 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

      87      Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 186 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      88      Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 188 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      89      Jun 4 23:52:43 Safari: tcp_connection_tls_session_error_callback_imp 189 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      90      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 192 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      91      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 197 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      92      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 196 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      93      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 193 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      94      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 194 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      95      Jun 4 23:57:10 Safari: tcp_connection_tls_session_error_callback_imp 195 __tcp_connection_tls_session_callback_write_block_invoke.434 error 32

      96      Jun 4 23:58:35 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

      97 

      98  launchd log

      99 

    100      Jun 2 21:25:08 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    101      Jun 2 22:01:45 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    102      Jun 2 22:01:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    103      Jun 2 22:02:21 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    104      Jun 2 23:02:49 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    105      Jun 2 23:02:58 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    106      Jun 2 23:03:25 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    107      Jun 3 00:03:40 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    108      Jun 3 00:03:41 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    109      Jun 3 00:04:18 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    110      Jun 3 00:10:22 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    111      Jun 3 00:10:24 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    112      Jun 3 00:10:58 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    113      Jun 3 08:33:44 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    114      Jun 3 08:33:54 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    115      Jun 3 08:34:22 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    116      Jun 3 08:42:01 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    117      Jun 3 08:42:02 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    118      Jun 3 08:42:35 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    119      Jun 4 13:11:56 : Failed to remove file or directory: name = removeUUIDToBinaryLocations, error = 1: Operation not permitted. Further logging suppressed.

    120      Jun 4 13:12:07 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    121      Jun 4 13:12:37 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

    122      Jun 4 13:27:15 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: open.671, action = service submission, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    123      Jun 4 13:27:19 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

    124      Jun 4 13:27:19 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.711, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    125 

    126  Console log

    127 

    128      Jun 2 11:38:32 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7fab10d04af0

    129      Jun 2 20:52:48 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0

    130      Jun 2 20:53:04 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0

    131      Jun 2 20:53:21 storeassetd: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7f894ad029b0

    132 

    133  System services loaded

    134 

    135      com.adobe.ARMDC.Communicator

    136      com.adobe.ARMDC.SMJobBlessHelper

    137      com.adobe.fpsaud

    138      com.apple.logd

    139      -         status: 1

    140      com.apple.security.syspolicy

    141      -         status: -15

    142      com.apple.watchdogd

    143      com.google.keystone.daemon

    144      com.microsoft.office.licensing.helper

    145 

    146  Login services loaded

    147 

    148      com.adobe.ARMDCHelper.UUID

    149      -         status: 111

    150      com.google.keystone.system.agent

    151 

    152  Contents of /Library/LaunchAgents/com.adobe.ARMDCHelper.UUID.plist

    153      -         mod date: May 10 22:05:53 2016

    154      -         size (B): 577

    155      -         checksum: 2197523146

    156 

    157      <?xml version="1.0" encoding="UTF-8"?>

    158      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    159      <plist version="1.0">

    160      <dict>

    161                <key>Label</key>

    162                <string>com.adobe.ARMDCHelper.UUID</string>

    163                <key>ProgramArguments</key>

    164                <array>

    165                            <string>/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper</string>

    166                </array>

    167                <key>RunAtLoad</key>

    168                <true/>

    169                <key>StartInterval</key>

    170                <integer>12600</integer>

    171      </dict>

    172      </plist>

    173 

    174  User login items

    175 

    176      iTunesHelper

    177      -         /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    178 

    179  iCloud services

    180 

    181      MOBILE_DOCUMENTS

    182      PHOTO_STREAM

    183      CONTACTS

    184      BOOKMARKS

    185      NOTES

    186      KEYCHAIN_SYNC

    187      FIND_MY_MAC

    188 

    189  iCloud errors

    190 

    191      cloudd          949

    192      bird   402

    193      Finder           15

    194      CallHistorySyncHelper        8

    195      Safari            7

    196      Mail   5

    197      mdworker    4

    198      cloudphotosd           4

    199      comapple.CloudPhotosConfiguration       2

    200 

    201  Continuity errors

    202 

    203      sharingd       20

    204      useractivityd            2

    205 

    206  Restrictive permissions: 8

    207 

    208  Lockfiles: 3

    209 

    210  Global prefs (user)

    211 

    212      "Canon MP520 series" = 1

    213 

    214  PrefPane

    215 

    216      /Library/PreferencePanes/Flash Player.prefPane

    217      -         com.adobe.flashplayerpreferences

    218 

    219  Bundles

    220 

    221      /Library/Internet Plug-Ins/AdobePDFViewer.plugin

    222      -         com.adobe.acrobat.pdfviewer

    223      -         Adobe Systems, Inc.

    224      /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

    225      -         com.adobe.acrobat.pdfviewerNPAPI

    226      -         Adobe Systems, Inc.

    227      /Library/Internet Plug-Ins/Flash Player.plugin

    228      -         com.macromedia.Flash Player.plugin

    229      -         Adobe Systems, Inc.

    230      /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

    231      -         com.Google.GoogleEarthPlugin.plugin

    232      /Library/Internet Plug-Ins/Quartz Composer.webplugin

    233      -         com.apple.QuartzComposer.webplugin

    234      -         Software Signing

    235      /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

    236      -         com.microsoft.sharepoint.browserplugin

    237      /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

    238      -         com.microsoft.sharepoint.webkitplugin

    239      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    240      -         com.skype.SkypeABCaller

    241      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    242      -         com.skype.SkypeABChatter

    243      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    244      -         com.skype.SkypeABDialer

    245      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    246      -         com.skype.SkypeABSMS

    247      /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.267/PepperFlashPlayer.plugin

    248      -         com.macromedia.PepperFlashPlayer.pepper

    249      -         Adobe Systems, Inc.

    250      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin

    251      -         NA

    252      /Users/USER/Library/Application Support/Skype/xxxxxxxxxxx/SKFullTextIndex.bundle

    253      -         NA

    254      /Users/USER/Library/Application Support/Skype/live#3xxxxxxxxxxxx/SKFullTextIndex.bundle

    255      -         NA

    256 

    257  Bundles (new)

    258 

    259      /System/Library/Intelligent Suggestions/Assets.suggestionsassets

    260      -         com.apple.MobileAsset.CoreSuggestions

    261      -         Software Signing

    262 

    263  Library paths

    264 

    265      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib

    266 

    267  MD importers

    268 

    269      /Applications/Google Earth.app/Contents/Library/Spotlight/Google Earth.mdimporter

    270      /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook.mdimporter

    271 

    272  Non-loading kernel extensions

    273 

    274 /System/Library/Extensions/AppleOSXUSBNCM.kext

    275      -         com.apple.driver.AppleOSXUSBNCM

    276      -         Software Signing

    277 

    278  Installations

    279 

    280      Adobe Acrobat Reader DC (15.016.20045): 2/06/2016, 11:07 PM

    281      Adobe Acrobat Reader DC (15.016.20041): 20/05/2016, 11:32 PM

    282      Adobe Flash Player: 12/05/2016, 9:55 PM

    283      Adobe Acrobat Reader DC (15.016.20039): 11/05/2016, 7:47 PM

    284      ARMDC Agent Installer: 10/05/2016, 10:05 PM

    285 

    286  Elapsed time (sec): 1011

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 4, 2016 4:59 PM in response to Abbyinengland
    Level 10 (208,037 points)
    Applications
    Jun 4, 2016 4:59 PM in response to Abbyinengland

    A

    Your OS X installation is corrupt.

    If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

    B

    Two simultaneous connections to the same local network, such as Ethernet and Wi-Fi, can cause conflicts. Either unplug the Ethernet cable or turn off Wi-Fi.

    If you want to use Ethernet for network access and Wi-Fi for access to Location Services and Air Drop, please open the Network pane in System Preferences, select the Wi-Fi connection, and click the Advanced... button. In the sheet that opens, select the TCP/IP tab. From the menu labeled

              Configure IPv4:

    select Off. Click OK, then Apply.

    If the computer is portable, you should create a separate network location for use on Wi-Fi networks.

  • by Abbyinengland,

    Abbyinengland Abbyinengland Jun 4, 2016 4:59 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 4, 2016 4:59 PM in response to Linc Davis

    Thanks for your help!