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Helpful answers
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by Linc Davis,Jun 2, 2016 6:39 PM in response to Suzanne Perkins1
Linc Davis
Jun 2, 2016 6:39 PM
in response to Suzanne Perkins1
Level 10 (207,978 points)
ApplicationsFrom the menu bar, please select
▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS
Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?
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Jun 3, 2016 7:40 AM in response to Linc Davisby Suzanne Perkins1,The DNS are:
185.37.37.37
185.37.39.39
I saw Eric's post on other discussions like this and I do have one third party extension for dashlane. I removed it then I restarted and it wasn't better.
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by Linc Davis,Jun 3, 2016 7:48 AM in response to Suzanne Perkins1
Linc Davis
Jun 3, 2016 7:48 AM
in response to Suzanne Perkins1
Level 10 (207,978 points)
ApplicationsYou're using a rogue DNS service, the purpose of which is to circumvent restrictions on copyrighted content. That service is not to be trusted.
Please back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password.
Cllck Advanced and select the TCP/IP tab in the sheet that drops down. Near the top, you'll most likely see this:
Configure IPv4: Using DHCP
If that's not what you see, stop here and ask for instructions.
Otherwise, select the DNS tab and delete all the DNS Servers from the list on the left by selecting them and clicking the minus-sign button below. Click OK, then Apply.
Select the DNS tab again. The server list should have been automatically repopulated with at least one address, and you should have normal Internet access. If so, you can close the preference pane.
If the server list is empty, go back to the TCP/IP tab and click
Renew DHCP Lease
Check the DNS server list again. If it's still empty, click the plus-sign button and enter this:
8.8.8.8
That's Google DNS, which I don't recommend for more than temporary use. Click OK, then Apply, and ask for instructions.
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Jun 3, 2016 8:15 AM in response to Linc Davisby Suzanne Perkins1,Ok. Thanks for your help. I don't know how that happened. It does seemed to have fixed it. Might I have a virus?
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by Linc Davis,Jun 3, 2016 9:16 AM in response to Suzanne Perkins1
Linc Davis
Jun 3, 2016 9:16 AM
in response to Suzanne Perkins1
Level 10 (207,978 points)
ApplicationsNo virus. If you didn't change that setting, someone else using the computer did.