SOS, iMac freeze on grey screen after a hard fall! (pics)

Question

Level 1

4 points

SOS, iMac freeze on grey screen after a hard fall! (pics)

I have just made a huge mistake, I drop my iMac (2014-2015) retina to the floor and broke the screen. I tried to turn it on after that but it is stuck on a grey screen (no apple logo) after the startup sound.

It was plugged and working when it falls, but a second before reaching the floor it unplugged.

I can't afford to not fix my iMac and throw it away. I know I need to buy the screen, but what else can be damaged? how to test if the hard drive or other component is dead? please help me if you have any idea what can be wrong with this.

Thanks in advance, Giovanni.

iMac, iOS 9.3.1, Retina 27"

Posted on Jun 2, 2016 5:54 PM

Reply

Answer 1

Jun 2, 2016 6:00 PM in response to GBarbieri

Hi,

Impossible to say if there is hardware damage inside your iMac but since it won't boot past a gray screen, that's not good.

See if you can reset the SMC.

Instructions here > Resetting the System Management Controller (SMC) on your Mac

Just in case, check your service and support coverage > https://checkcoverage.apple.com/

Find the serial number of your Apple hardware product - Apple Support

And see if you can run the Apple Hardware Test > Using Apple Hardware Test - Apple Support

Reply