Installing iTunes 12.4.1.6 update on Windows 7, 64 bit

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Level 1

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Installing iTunes 12.4.1.6 update on Windows 7, 64 bit

I currently have iTunes version 12.3.2.35 installed on my Windows 7 64 bit machine. I kept getting prompted to install an update, lately for version 12.4.1.6 but the installer keeps failing with a message about a mysterious missing program.

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. contact your support personnel or package vendor."

There is no indication as to what program is supposedly missing. My machine is up to date and has plenty of processor, memory and space available.

Any idea what the issue could be or how to resolve it?

Origin PC EON17-S Pro-OTHER, Windows 7, i7 Quad-Core 2.90 GHz, 32 GB RAM

Posted on Jun 2, 2016 9:32 PM

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Answer 1

turingtest2

Level 10

278,297 points

Jun 4, 2016 7:46 AM in response to JimiB15

Repair Apple Software Update from the programs & features control panel, and then try again.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

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Answer 2

JimiB15 Author

Level 1

9 points

Jun 4, 2016 7:47 AM in response to turingtest2

Thank you for the information. I actually ended up running through all the deletes at the other page you pointed me to, but I think the problem was actually the Apple Software Update install. I did have to repair it before removing it. After I'd removed all the software pieces, the new install worked like it was supposed to.

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Answer 3

turingtest2

Level 10

278,297 points

Jun 4, 2016 8:09 AM in response to JimiB15

You're welcome. 🙂

tt2

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