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Helpful answers
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Jun 3, 2016 12:43 AM in response to jdelacruzby lllaass,Place the iOS device in Recovery Mode
https://support.apple.com/en-us/HT201263
and then connect to your computer and restore via iTunes. The iPod will be erased.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
https://support.apple.com/en-us/HT204306Try Recovery mode more than one since timing is critical
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/For how to restore:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
https://support.apple.com/en-us/HT201252
To restore from backup see:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
https://support.apple.com/en-us/HT201272If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
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Jun 5, 2016 9:39 PM in response to lllaassby jdelacruz,I have tried that already it does not work. Itunes does not recognize my iPod.
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Jun 6, 2016 12:39 AM in response to jdelacruzby lllaass,• First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
next try
Apple Mobile Device USB Driver Missing
https://discussions.apple.com/thread/4066236
last
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-au/HT204095
- New cable and different USB port
Also see:
iPod not recognized by windows iTunes - ASC
https://discussions.apple.com/thread/5929312?tstart=0
Troubleshooting issues with iTunes for Windows updates
https://discussions.apple.com/docs/DOC-6562
- Try on another computer to help determine if computer or iPod problem- Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar