iMessage activation problem

Question

Level 1

8 points

iMessage activation problem

i I turned off iMessage on my iPod touch and now cannot get it back on. I do not get the turn on/off screen when I tap the iMessage icon or thru settings. I only get the sign in screen. Trying to sign in only results in the activation error. I have checked wifi, date and time. I have wiped my iPod and restored it thru iTunes. Problem persists. If I turn iMessage off on my other devices, I have no problem turning it back on and activation is a breeze. What has happened to my iPod and how do I fix it? I want to throw it against the wall. No device should take so many hours trying to fix a problem.

iPod touch (4th generation), iOS 9.3.2

Posted on Jun 2, 2016 9:25 PM

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Answer 1

thunderzzz

Level 6

8,468 points

Jun 2, 2016 11:40 PM in response to Vabelle54

Take a look at these articles:

Get help signing in to Messages, FaceTime, and Game Center - Apple Support

If you get an error when trying to activate iMessage or FaceTime - Apple Support

http://www.igeeksblog.com/fix-imessage-waiting-for-activation/

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Answer 2

Jun 2, 2016 11:42 PM in response to Vabelle54

Exactly what is the text of the activation error message you get?

If you get an error when trying to activate iMessage or FaceTime - Apple Support

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Answer 3

Vabelle54 Author

Level 1

8 points

Jun 3, 2016 3:42 PM in response to David Shanahan

Facetime activation-an error occurred during activation. Try again. This is the one that comes up most. Also get the same message with the heading iMessage activation. I tried all the suggestions posted by Apple and referred to by the other person replying to my question. I don't understand why the on/off screen does not come up.

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Answer 4

Vabelle54 Author

Level 1

8 points

Jun 3, 2016 3:44 PM in response to thunderzzz

Tried all those instructions already. No luck. It seems like I need to download iMessage again but don't know how.

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Answer 5

Jun 5, 2016 12:09 AM in response to Vabelle54

Are you logging into iMessage and Facetime on your iPod touch using the same Apple ID and password that you use with iMessage and Facetime on your iPhone? Um, you do have an iPhone I hope?

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Answer 6

Vabelle54 Author

Level 1

8 points

Jun 6, 2016 6:31 PM in response to David Shanahan

Yes. Same Apple ID and password. I am able to log in and out of iMessage on my iPhone and iPad but not the iPod touch. I am able to log into iCloud on the iPod but still no iMessage or FaceTime. both work fine on the iPhone and iPad. Sometimes when I tap on iMessage can see the previous conversations for a second and then the sign in screen pops up.

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Answer 7

Jun 7, 2016 5:44 AM in response to Vabelle54

What model iPod touch is this and what version of iOS is it running? Your first post says it's a 4th gen model running iOS 9.3.2, but that can't be right - the 4th gen iPod touch won't run iOS 9, it stopped at iOS 6 if I recall correctly. If you are running iOS 9.3.2 then it has to be either a 5th or 6th generation iPod touch.

Is your Apple ID secured using either two-step verification or two-factor authentication?

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Answer 8

Vabelle54 Author

Level 1

8 points

Jun 7, 2016 7:52 PM in response to David Shanahan

It is gen 5 and running 9.3.2.

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Answer 9

Jun 7, 2016 9:52 PM in response to Vabelle54

What about your Apple ID?

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Answer 10

Vabelle54 Author

Level 1

8 points

Jun 8, 2016 6:37 PM in response to David Shanahan

Apple ID is secure. I found posts from 2015 addressing this same problem which was resolved by Apple. I hope they realize that the same problem has occurred again this year and will come up with a fix.

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Answer 11

Jun 17, 2016 10:41 AM in response to David Shanahan

I have a similar problem with an IPod touch 4th generation running iOS 6. FaceTime activates but iMessage will not.

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