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Helpful answers
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Jun 3, 2016 1:02 AM in response to albasurfby D.Cohen,Hello. Have you upgraded your iTunes to the latest version?
This information may help you If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support
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Jun 4, 2016 5:31 AM in response to albasurfby Carolyn Samit,Hi,
There's an alternative to importing photos from an iPhone to a Mac.
You can use the Image Capture app located in your Applications folder. You can choose where to save the images or which app to use to open the image.
Help here > Image Capture: Transfer images and other items from your device