jamiefromwien

Q: Videos lagging in Safari

Screeny of my specs:

Specs.jpg

So for the last few months I've been having some problems with videos in Safari. Youtube, Vimeo... it doesn't matter what I'm watching. Often it plays fine until it gets to about one minute in, then the picture freezes while the sound plays on. One way to unfreeze it is to hover my mouse above the video - but this is not exactly a practical solution.

 

I have updated Flash, clearing caches etc, I found "solutions" for previous versions of OS X from a couple of years ago. Emptying the caches/deleting the cache file works, but only for a short time. The next day, the problem returns. I tried deactivating plugins: no change.

 

It's really frustrating. Any ideas?

MacBook Air, OS X El Capitan (10.11.5)

Posted on Jun 3, 2016 5:25 AM

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Q: Videos lagging in Safari

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  • Helpful answers

  • by D.Cohen,Solvedanswer

    D.Cohen D.Cohen Jun 5, 2016 9:27 AM in response to jamiefromwien
    Level 6 (8,424 points)
    Desktops
    Jun 5, 2016 9:27 AM in response to jamiefromwien

    Hello.

    If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

    https://support.apple.com/en-us/HT204098


    Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

    press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.


    Open Safari - Preferences - Privacy - Remove All Website Data.


    Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.


    Also, you may try these steps:


    Restart your Mac.


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by Eric Root,

    Eric Root Eric Root Jun 3, 2016 5:49 AM in response to jamiefromwien
    Level 9 (71,467 points)
    iTunes
    Jun 3, 2016 5:49 AM in response to jamiefromwien

    Try going to Safari/Preferences/Extensions and disabling all extensions. If that works, turn the extensions back on until you find the one causing  the problem.

  • by jamiefromwien,

    jamiefromwien jamiefromwien Jun 3, 2016 6:26 AM in response to D.Cohen
    Level 1 (8 points)
    Safari
    Jun 3, 2016 6:26 AM in response to D.Cohen

    I had already tried the first, but did it again anyway - no change.

    Tried the second - lead to some VERY strange speaker problems, so restarted it and it seems to be fine now. I will check a couple of videos again tomorrow and report back.

  • by jamiefromwien,

    jamiefromwien jamiefromwien Jun 5, 2016 9:28 AM in response to D.Cohen
    Level 1 (8 points)
    Safari
    Jun 5, 2016 9:28 AM in response to D.Cohen

    Yep - seems to be resolved now. Hopefully I won't be back