iCloud pages won't load on any web browser?

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iCloud pages won't load on any web browser?

Hi all,

Already troubleshooted with Apple about this issue, to no avail. I was hoping someone else has had this problem and could help me! I often create and edit documents through icloud.com's pages module, and until yesterday, it worked great. Now, it is constantly loading and I can't retrieve any of my documents. Regardless of what computer I'm using (I've tried my Macbook, Macbook Air, and several PCs) and regardless of the web browser (I've tried Safari, Chrome, Mozilla, and Internet Explorer), the page is just constantly on the loading screen.

I have found a way to retrieve those documents through the iCloud drive in the Pages folder, but that doesn't really fix my issue.

Just wondering what can be done so I can continue editing online.

Thanks again.

MacBook Air (13-inch, Early 2015), iOS 9.3.2

Posted on Jun 3, 2016 9:27 AM

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Answer 1

Jun 7, 2016 6:58 AM in response to rachelrene93

I am having this same issue on iMac with my business Apple ID: Pages for iCloud.com just spins and spins and says "Loading" but never loads.
It happens on multiple iMacs, and on multiple ISPs. There is over 4GB of available storage space on the account, and the Pages documents can still be accessed through iCloud.com's iCloud Drive.

I discovered that it is not a problem on every iCloud.com account, because I can log in with my personal Apple ID, and iCloud.com Pages loads fine. The big difference between the accounts is that the business account has over 150 Pages documents in it.

My guess is that there's either some sort of limit to the number of documents, or there is a corrupt file in there mucking things up. I'm experimenting to see if removing files fixes the problem.

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Answer 2

rachelrene93 Author

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Jun 7, 2016 7:22 AM in response to kevynjacobs

I am currently waiting for a response from a Mac Adviser at Apple, who sent the issue to their engineering team given that I'm having the issue on multiple devices and on every web browser. I will let you know how they attempt to fix the issue---I think it is certainly something on their end. I have also tried deleting documents that I was working on when this became an issue, but to no avail.

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Answer 3

Jun 7, 2016 7:25 AM in response to rachelrene93

Ah-ha!
Removing a Pages TEMPLATE from iCloud.com Pages seems to have fixed the problem.

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Answer 4

rachelrene93 Author

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11 points

Jun 7, 2016 7:53 AM in response to kevynjacobs

Did you access that template through the drive? I'm seeing a template listed under my documents.

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Answer 5

rachelrene93 Author

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11 points

Jun 7, 2016 7:55 AM in response to kevynjacobs

I'm NOT seeing a template listed, rather.

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Answer 6

Jun 7, 2016 7:57 AM in response to rachelrene93

Yes, I went into iCloud.com's iCloud Drive, and started deleting files one-by-one (after making backups).
Removing the template seems to be when iCloud.com's Pages started loading again.
ADDENDUM: Interesting -- when I deleted the template and re-uploaded it, it stopped appearing in Pages, but still appears in iCloud Drive.

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Answer 7

rachelrene93 Author

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11 points

Jun 7, 2016 8:00 AM in response to kevynjacobs

I've gone through all my documents, and none of them are a template. Not sure if your corrupt file was the template, while mine is something else 😟

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Answer 8

Jun 7, 2016 8:03 AM in response to rachelrene93

Yes, that's possible it was a corrupt file bringing down Pages.

I recommend downloading all of your Pages files to a backup, delete them all from iCloud.com's drive, and then re-uploading one-by-one until you find the corrupt file. The very act of downloading, deleting, and re-uploading may fix your problem.

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Answer 9

Jun 7, 2016 3:37 PM in response to rachelrene93

Exactly the same problem here, Tried accessing on Safari, Chrome etc...

However i can gain access on my IPhone - strange !

I don't really know who you would contact but we need it fixing ASAP !!

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Answer 10

Jun 7, 2016 5:31 PM in response to JTresadern

@JTresadern You must have Pages for iOS installed on your iPhone. Safari on iOS won't normally allow iCloud.com access to Pages -- it forces access to iCloud through the app, instead of the WWW.

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Answer 11

Jun 7, 2016 5:41 PM in response to kevynjacobs

Yeah im aware of that I was referring to how am I able to access pages documents through the IOS app but not through a desktop browser meaning it's clearly just a problem with the desktop site not the entire pages / iCloud system.

I've contacted support and they are phoning me tomorrow - I guess the more people make them aware of it the quicker it will get fixed - fingers crossed.

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Answer 12

rachelrene93 Author

Level 1

11 points

Jun 9, 2016 7:26 AM in response to JTresadern

Everyone else having this issue:

My iCloud was repaired about two days ago, although I never received a response from the Apple advisor as to how it was fixed or what caused the problem. Apple engineers did reach out to me and mention a need to check their server logs, but overall I would suggest that if you're still having this problem, contact the engineers for iWork and they can fix this from their servers. It is nothing that can really be manually fixed unless you think you have a corrupt file (which I didn't) and is totally on Apple's end to repair.

I wish I could give a more detailed explanation as to what happened to cause this problem, but that simply wasn't explained to me.

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