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MarkS1963

Q: Is it true that power cables are replaced free?

MY power cable has started to fray, and I have been told they are replaced free by Apple.

 

IS this true, or is it an urban myth?

iPad Mini, iOS 9

Posted on Jun 3, 2016 12:30 PM

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Q: Is it true that power cables are replaced free?

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  • by roaminggnome,

    roaminggnome roaminggnome Jun 3, 2016 12:33 PM in response to MarkS1963
    Level 10 (97,056 points)
    Jun 3, 2016 12:33 PM in response to MarkS1963

    If it is still under warranty and is defective, then they will replace.

     

    If it is damaged or out of warranty then they will not.

     

    There could be exceptions, but this is the rule.

  • by BBoiss,

    BBoiss BBoiss Jun 3, 2016 12:34 PM in response to MarkS1963
    Level 4 (1,404 points)
    Apple Music
    Jun 3, 2016 12:34 PM in response to MarkS1963

    MarkS1963 wrote:

     

    MY power cable has started to fray, and I have been told they are replaced free by Apple.

     

    IS this true, or is it an urban myth?

    Your iPhone accessories are covered under the same warranty that your iPhone. I say iPhone, but this applies to your iPad as well. You can Contact Apple for support and service - Apple Support and with the verification of your warranty status on said device, they can mail you a replacement cable. You can also schedule an appointment at the Genius Bar of any Apple Retail Store for this as well. So long as the cable doesn't show signs of unusual abuse, it is covered for free.