nmazmanian

Q: My 2015 Macbook Pro constantly rebooting

I have a 13" MBP w retina and ever since I got it in Feb 2016 it crashes and reboots, often 3-4 times in succession, then it stabilizes for a few days and starts ding it all over again. I have done a clean install of El Capitan and only ports over my documents/pictures/music so no applications are legacy from previous MacBooks.

 

I have included my EtreCheck diagnosis below, any help would be appreciated.

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-03 16:21:40

Download EtreCheck from https://etrecheck.com

Runtime 1:28

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

 

Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 3.1 GHz Intel Core i7 CPU: 2-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 33

 

Video Information:

    Intel Iris Graphics 6100

        Color LCD 2560 x 1600

 

System Software:

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information:

    APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Untitled (disk1) / : 499.05 GB (248.93 GB free)

            Core Storage: disk0s2 499.42 GB Online

 

USB Information:

    Broadcom Corp. Bluetooth USB Host Controller

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Library/Extensions

    [not loaded]    com.citrix.kext.gusb (1.0 - 2016-06-02) [Support]

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    156 Apple tasks

    [running]    75 Apple tasks

 

System Launch Daemons:

    [not loaded]    45 Apple tasks

    [loaded]    156 Apple tasks

    [running]    89 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-23) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-05-08) [Support]

    [running]    com.citrix.AuthManager_Mac.plist (2016-01-26) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2016-01-26) [Support]

    [running]    com.citrix.ServiceRecords.plist (2016-01-26) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-05-08) [Support]

    [loaded]    com.adobe.agsservice.plist (2016-05-08) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-09-16) [Support]

    [running]    com.citrix.sharefileFL.ShareFile.plist (2016-06-03) [Support]

 

 

Other Apps:

    [running]    com.adobe.CCLibrary.81632

    [running]    com.adobe.CCXProcess.83232

    [running]    com.adobe.acc.AdobeDesktopService.81952.DFA59B6F-4E88-4CA5-BB4D-3F301499F7B3

    [running]    com.adobe.accmac.80672

    [loaded]    393 Apple tasks

    [running]    193 Apple tasks

 

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-08) [Support]

    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-15) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-16)

    AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-23) [Support]

    AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-23) [Support]

    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-15) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-16)

    CitrixICAClientPlugIn: 12.1.100 - SDK 10.10 (2016-01-26) [Support]

 

User internet Plug-ins:

    WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    Google Earth Web Plug-in: 7.1 (2015-02-28) [Support]

    ZoomUsPlugIn: 3.5.37712.0111 - SDK 10.11 (2016-01-15) [Support]

 

Safari Extensions:

    Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-01-18)

 

3rd Party Preference Panes:

    Flash Player (2016-05-09) [Support]

 

Time Machine:

    Auto backup: YES

    Volumes being backed up:

        Untitled: Disk size: 499.05 GB Disk used: 250.12 GB

    Destinations:

        Thunderbolt2016 [Local]

        Total size: 999.86 GB

        Total number of backups: 11

        Oldest backup: 2016-05-25, 2:09 AM

        Last backup: 2016-06-02, 8:29 PM

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 250.12 GB X 3)

 

Top Processes by CPU:

         5%    WindowServer

         2%    com.apple.AddressBook.InternetAccountsBridge

         2%    fontd

         2%    kernel_task

         1%    Adobe CEF Helper(2)

 

Top Processes by Memory:

    963 MB    kernel_task

    246 MB    mdworker(14)

    164 MB    soagent

    164 MB    Adobe CEF Helper(2)

    147 MB    Safari

 

Virtual Memory Information:

    11.00 GB    Free RAM

    5.41 GB    Used RAM (1.77 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Jun 3, 2016, 04:10:35 PM    Self test - passed

    Jun 3, 2016, 03:20:16 PM    ~/Library/Logs/DiagnosticReports/callservicesd_2016-06-03-152016_[redacted].cra sh

        /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

    Jun 3, 2016, 02:01:54 PM    /Library/Logs/DiagnosticReports/soagent_2016-06-03-140154_[redacted].cpu_resour ce.diag [Details]

        /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

    Jun 3, 2016, 01:53:38 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-135338_[redacted].panic [Details]

    Jun 3, 2016, 01:52:50 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-135250_[redacted].panic [Details]

    Jun 3, 2016, 01:29:46 PM    /Library/Logs/DiagnosticReports/Messages_2016-06-03-132946_[redacted].cpu_resou rce.diag [Details]

        /Applications/Messages.app/Contents/MacOS/Messages

    Jun 3, 2016, 10:28:56 AM    /Library/Logs/DiagnosticReports/soagent_2016-06-03-102856_[redacted].cpu_resour ce.diag [Details]

    Jun 3, 2016, 10:07:00 AM    /Library/Logs/DiagnosticReports/soagent_2016-06-03-100700_[redacted].cpu_resour ce.diag [Details]

    Jun 3, 2016, 10:03:57 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-03-100357_[redacted].cpu_ resource.diag [Details]

    Jun 3, 2016, 09:44:28 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094428_[redacted].panic [Details]

    Jun 3, 2016, 09:41:47 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094147_[redacted].panic [Details]

    Jun 3, 2016, 09:40:36 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094036_[redacted].panic [Details]

    Jun 3, 2016, 09:39:37 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-093937_[redacted].panic [Details]

    Jun 3, 2016, 09:18:39 AM    /Library/Logs/DiagnosticReports/soagent_2016-06-03-091839_[redacted].cpu_resour ce.diag [Details]

    Jun 3, 2016, 09:15:44 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-03-091544_[redacted].cpu_ resource.diag [Details]

    Jun 3, 2016, 08:42:09 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-084209_[redacted].panic [Details]

    Jun 2, 2016, 10:31:42 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-02-223142_[redacted].cpu_ resource.diag [Details]

    Jun 2, 2016, 08:36:45 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203645_[redacted].panic [Details]

    Jun 2, 2016, 08:32:05 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203205_[redacted].panic [Details]

    Jun 2, 2016, 08:31:16 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203116_[redacted].panic [Details]

    Jun 2, 2016, 08:20:51 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-202051_[redacted].panic [Details]

    Jun 2, 2016, 06:06:57 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180657_ [redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Jun 2, 2016, 06:06:55 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180655_ [redacted].crash

    Jun 2, 2016, 06:06:53 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180653_ [redacted].crash

    Jun 2, 2016, 06:06:47 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180647_ [redacted].crash

    Jun 2, 2016, 06:06:45 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180645_ [redacted].crash

    Jun 2, 2016, 06:06:43 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180643_ [redacted].crash

    Jun 2, 2016, 10:24:52 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-102452_[redacted].panic [Details]

    Jun 2, 2016, 10:03:13 AM    /Library/Logs/DiagnosticReports/Messages_2016-06-02-100313_[redacted].cpu_resou rce.diag [Details]

    Jun 2, 2016, 09:02:15 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090215_[redacted].panic [Details]

    Jun 2, 2016, 09:01:10 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090110_[redacted].panic [Details]

    Jun 2, 2016, 09:00:01 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090001_[redacted].panic [Details]

    Jun 2, 2016, 08:48:02 AM    /Library/Logs/DiagnosticReports/soagent_2016-06-02-084802_[redacted].cpu_resour ce.diag [Details]

    Jun 1, 2016, 10:15:08 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-221508_[redacted].cpu_ resource.diag [Details]

    Jun 1, 2016, 10:07:41 PM    /Library/Logs/DiagnosticReports/soagent_2016-06-01-220741_[redacted].cpu_resour ce.diag [Details]

    Jun 1, 2016, 01:52:18 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-135218_[redacted].cpu_ resource.diag [Details]

    Jun 1, 2016, 01:48:27 PM    /Library/Logs/DiagnosticReports/soagent_2016-06-01-134827_[redacted].cpu_resour ce.diag [Details]

    Jun 1, 2016, 08:46:02 AM    /Library/Logs/DiagnosticReports/soagent_2016-06-01-084602_[redacted].cpu_resour ce.diag [Details]

    Jun 1, 2016, 08:45:59 AM    /Library/Logs/DiagnosticReports/Messages_2016-06-01-084559_[redacted].cpu_resou rce.diag [Details]

    Jun 1, 2016, 08:26:07 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-082607_[redacted].cpu_ resource.diag [Details]

    May 31, 2016, 05:43:29 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-05-31-174329_[redacted].cpu_ resource.diag [Details]

    May 31, 2016, 04:25:21 PM    /Library/Logs/DiagnosticReports/suggestd_2016-05-31-162521_[redacted].cpu_resou rce.diag [Details]

        /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

    May 24, 2016, 12:27:00 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-24-002700_[redacted].panic [Details]

    May 8, 2016, 08:37:04 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-08-203704_[redacted].panic [Details]

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5)

Posted on Jun 3, 2016 1:48 PM

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Q: My 2015 Macbook Pro constantly rebooting

  • All replies
  • Helpful answers

  • by theratter,

    theratter theratter Jun 3, 2016 2:04 PM in response to nmazmanian
    Level 4 (3,907 points)
    Desktops
    Jun 3, 2016 2:04 PM in response to nmazmanian

    If you bought it in February why have you waited so long to try getting it fixed. It is in warranty so you should make an appointment at the Apple Retail Store - Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.

  • by nmazmanian,

    nmazmanian nmazmanian Jun 3, 2016 2:08 PM in response to theratter
    Level 1 (4 points)
    Notebooks
    Jun 3, 2016 2:08 PM in response to theratter

    I Did go to Apple Store. They did the power reset and advised the clean El Capitan install. Still same problem

  • by macjack,

    macjack macjack Jun 3, 2016 2:13 PM in response to nmazmanian
    Level 9 (55,694 points)
    Mac OS X
    Jun 3, 2016 2:13 PM in response to nmazmanian

    Time to bring it back again.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 3, 2016 4:14 PM in response to nmazmanian
    Level 9 (52,313 points)
    Mac OS X
    Jun 3, 2016 4:14 PM in response to nmazmanian

    Use these instructions to log and post a kernel panic:

     

    https://support.apple.com/en-us/HT201753

     

    Perhaps that will offer a clue.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2016 8:27 PM in response to nmazmanian
    Level 10 (207,963 points)
    Applications
    Jun 3, 2016 8:27 PM in response to nmazmanian

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A GPU restart report has a name that begins with "Kernel" and ends in ".gpuRestart". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.