Q: My 2015 Macbook Pro constantly rebooting
I have a 13" MBP w retina and ever since I got it in Feb 2016 it crashes and reboots, often 3-4 times in succession, then it stabilizes for a few days and starts ding it all over again. I have done a clean install of El Capitan and only ports over my documents/pictures/music so no applications are legacy from previous MacBooks.
I have included my EtreCheck diagnosis below, any help would be appreciated.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-03 16:21:40
Download EtreCheck from https://etrecheck.com
Runtime 1:28
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 3.1 GHz Intel Core i7 CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 33
Intel Iris Graphics 6100
Color LCD 2560 x 1600
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / : 499.05 GB (248.93 GB free)
Core Storage: disk0s2 499.42 GB Online
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Extensions
[not loaded] com.citrix.kext.gusb (1.0 - 2016-06-02) [Support]
[not loaded] 7 Apple tasks
[loaded] 156 Apple tasks
[running] 75 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 156 Apple tasks
[running] 89 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-23) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-05-08) [Support]
[running] com.citrix.AuthManager_Mac.plist (2016-01-26) [Support]
[running] com.citrix.ReceiverHelper.plist (2016-01-26) [Support]
[running] com.citrix.ServiceRecords.plist (2016-01-26) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-05-08) [Support]
[loaded] com.adobe.agsservice.plist (2016-05-08) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-16) [Support]
[running] com.citrix.sharefileFL.ShareFile.plist (2016-06-03) [Support]
[running] com.adobe.CCLibrary.81632
[running] com.adobe.CCXProcess.83232
[running] com.adobe.acc.AdobeDesktopService.81952.DFA59B6F-4E88-4CA5-BB4D-3F301499F7B3
[running] com.adobe.accmac.80672
[loaded] 393 Apple tasks
[running] 193 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-08) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-15) [Support]
QuickTime Plugin: 7.7.3 (2016-05-16)
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-23) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-23) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-16)
CitrixICAClientPlugIn: 12.1.100 - SDK 10.10 (2016-01-26) [Support]
WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Google Earth Web Plug-in: 7.1 (2015-02-28) [Support]
ZoomUsPlugIn: 3.5.37712.0111 - SDK 10.11 (2016-01-15) [Support]
Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-01-18)
Flash Player (2016-05-09) [Support]
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 499.05 GB Disk used: 250.12 GB
Destinations:
Thunderbolt2016 [Local]
Total size: 999.86 GB
Total number of backups: 11
Oldest backup: 2016-05-25, 2:09 AM
Last backup: 2016-06-02, 8:29 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 250.12 GB X 3)
5% WindowServer
2% com.apple.AddressBook.InternetAccountsBridge
2% fontd
2% kernel_task
1% Adobe CEF Helper(2)
963 MB kernel_task
246 MB mdworker(14)
164 MB soagent
164 MB Adobe CEF Helper(2)
147 MB Safari
11.00 GB Free RAM
5.41 GB Used RAM (1.77 GB Cached)
0 B Swap Used
Jun 3, 2016, 04:10:35 PM Self test - passed
Jun 3, 2016, 03:20:16 PM ~/Library/Logs/DiagnosticReports/callservicesd_2016-06-03-152016_[redacted].cra sh
/System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd
Jun 3, 2016, 02:01:54 PM /Library/Logs/DiagnosticReports/soagent_2016-06-03-140154_[redacted].cpu_resour ce.diag [Details]
/System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent
Jun 3, 2016, 01:53:38 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-135338_[redacted].panic [Details]
Jun 3, 2016, 01:52:50 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-135250_[redacted].panic [Details]
Jun 3, 2016, 01:29:46 PM /Library/Logs/DiagnosticReports/Messages_2016-06-03-132946_[redacted].cpu_resou rce.diag [Details]
/Applications/Messages.app/Contents/MacOS/Messages
Jun 3, 2016, 10:28:56 AM /Library/Logs/DiagnosticReports/soagent_2016-06-03-102856_[redacted].cpu_resour ce.diag [Details]
Jun 3, 2016, 10:07:00 AM /Library/Logs/DiagnosticReports/soagent_2016-06-03-100700_[redacted].cpu_resour ce.diag [Details]
Jun 3, 2016, 10:03:57 AM /Library/Logs/DiagnosticReports/callservicesd_2016-06-03-100357_[redacted].cpu_ resource.diag [Details]
Jun 3, 2016, 09:44:28 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094428_[redacted].panic [Details]
Jun 3, 2016, 09:41:47 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094147_[redacted].panic [Details]
Jun 3, 2016, 09:40:36 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-094036_[redacted].panic [Details]
Jun 3, 2016, 09:39:37 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-093937_[redacted].panic [Details]
Jun 3, 2016, 09:18:39 AM /Library/Logs/DiagnosticReports/soagent_2016-06-03-091839_[redacted].cpu_resour ce.diag [Details]
Jun 3, 2016, 09:15:44 AM /Library/Logs/DiagnosticReports/callservicesd_2016-06-03-091544_[redacted].cpu_ resource.diag [Details]
Jun 3, 2016, 08:42:09 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-03-084209_[redacted].panic [Details]
Jun 2, 2016, 10:31:42 PM /Library/Logs/DiagnosticReports/callservicesd_2016-06-02-223142_[redacted].cpu_ resource.diag [Details]
Jun 2, 2016, 08:36:45 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203645_[redacted].panic [Details]
Jun 2, 2016, 08:32:05 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203205_[redacted].panic [Details]
Jun 2, 2016, 08:31:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-203116_[redacted].panic [Details]
Jun 2, 2016, 08:20:51 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-202051_[redacted].panic [Details]
Jun 2, 2016, 06:06:57 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180657_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Jun 2, 2016, 06:06:55 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180655_ [redacted].crash
Jun 2, 2016, 06:06:53 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180653_ [redacted].crash
Jun 2, 2016, 06:06:47 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180647_ [redacted].crash
Jun 2, 2016, 06:06:45 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180645_ [redacted].crash
Jun 2, 2016, 06:06:43 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-02-180643_ [redacted].crash
Jun 2, 2016, 10:24:52 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-102452_[redacted].panic [Details]
Jun 2, 2016, 10:03:13 AM /Library/Logs/DiagnosticReports/Messages_2016-06-02-100313_[redacted].cpu_resou rce.diag [Details]
Jun 2, 2016, 09:02:15 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090215_[redacted].panic [Details]
Jun 2, 2016, 09:01:10 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090110_[redacted].panic [Details]
Jun 2, 2016, 09:00:01 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-02-090001_[redacted].panic [Details]
Jun 2, 2016, 08:48:02 AM /Library/Logs/DiagnosticReports/soagent_2016-06-02-084802_[redacted].cpu_resour ce.diag [Details]
Jun 1, 2016, 10:15:08 PM /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-221508_[redacted].cpu_ resource.diag [Details]
Jun 1, 2016, 10:07:41 PM /Library/Logs/DiagnosticReports/soagent_2016-06-01-220741_[redacted].cpu_resour ce.diag [Details]
Jun 1, 2016, 01:52:18 PM /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-135218_[redacted].cpu_ resource.diag [Details]
Jun 1, 2016, 01:48:27 PM /Library/Logs/DiagnosticReports/soagent_2016-06-01-134827_[redacted].cpu_resour ce.diag [Details]
Jun 1, 2016, 08:46:02 AM /Library/Logs/DiagnosticReports/soagent_2016-06-01-084602_[redacted].cpu_resour ce.diag [Details]
Jun 1, 2016, 08:45:59 AM /Library/Logs/DiagnosticReports/Messages_2016-06-01-084559_[redacted].cpu_resou rce.diag [Details]
Jun 1, 2016, 08:26:07 AM /Library/Logs/DiagnosticReports/callservicesd_2016-06-01-082607_[redacted].cpu_ resource.diag [Details]
May 31, 2016, 05:43:29 PM /Library/Logs/DiagnosticReports/callservicesd_2016-05-31-174329_[redacted].cpu_ resource.diag [Details]
May 31, 2016, 04:25:21 PM /Library/Logs/DiagnosticReports/suggestd_2016-05-31-162521_[redacted].cpu_resou rce.diag [Details]
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
May 24, 2016, 12:27:00 AM /Library/Logs/DiagnosticReports/Kernel_2016-05-24-002700_[redacted].panic [Details]
May 8, 2016, 08:37:04 PM /Library/Logs/DiagnosticReports/Kernel_2016-05-08-203704_[redacted].panic [Details]
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5)
Posted on Jun 3, 2016 1:48 PM