iTunes is not able to find USB-Controller on Desktop-PC and Laptop

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Level 1

5 points

iTunes is not able to find USB-Controller on Desktop-PC and Laptop

Hello,

since two versions of iTunes for Windows(10) the diagnostic-program tells me a green point in front of "USB-connections", but says behind that "no USB-controllers found". Therefore my iTunes is not able to connect to the iPhone 5S. I have the same problem on my Desktop-PC and on my Laptop. Windows finds all my USB-Ports, well. Can someone solve it? Thank you.

iPhone 5s, Windows 10

Posted on Jun 4, 2016 4:12 AM

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Answer 1

turingtest2

Level 10

278,263 points

Jun 5, 2016 9:50 AM in response to T-Fix

If your iOS device isn't showing in iTunes try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

Universal Serial Bus Controllers
Imaging Devices
Portable Devices
Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

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