mcogan
Level 1 (4 points)
Apple TV

Q: Sign in repeatedly fails

I have been trying to log in to my account via Apple TV.

Once I input my (correct) id, the display goes briefly to the General Page, but then goes straight back to the sign in page. There is nothing wrong with my wi-fi, as I can sign in on other devices. Can someone please help with a solution? Regards.

Posted on Jun 4, 2016 4:16 AM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (103,392 points)
Apple TV
A:

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Posted on Jun 5, 2016 2:45 AM

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mcogan

Q: Sign in repeatedly fails

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Jun 4, 2016 5:54 AM in response to mcogan
    Level 10 (85,388 points)
    iPod
    Jun 4, 2016 5:54 AM in response to mcogan

    Have you tried restoring the device?

     

    tt2

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Jun 5, 2016 2:45 AM in response to mcogan
    Level 10 (103,392 points)
    Apple TV
    Jun 5, 2016 2:45 AM in response to mcogan

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)