Late 2009 iMac to new one

Question

Level 1

14 points

Late 2009 iMac to new one

I have a 27" iMac (a late 2009 model) which, despite CAD of High Wycombe's efforts, is still not working properly (Mail is a bit erratic & other software & hardware do not behave as expected. I am considering getting a new iMac and wonder if by connecting the two together I'll transfer the faults of the old Mac to the new one, or whether I'll have to transfer the old to the new by copying each file as I find it. Can anyone help me?

iMac, OS X El Capitan (10.11.5), 27"; about 7 years old.

Posted on Jun 4, 2016 10:23 AM

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Answer 1

SeaPapp

Level 7

26,492 points

Jun 4, 2016 11:41 AM in response to Chris Pooley

If you're using anti virus or cleaning apps or you've installed some other form of malware, then yes it's very likely that you'll just transfer the problem to the new Mac. I don't know what kind of help or advice you've gotten but it might be best to take one more look at why your Mac isn't performing up to par. Run and post an EtreCheck report so we can get a look at what might be going on.

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Answer 2

Chris Pooley Author

Level 1

14 points

Jun 5, 2016 3:13 AM in response to SeaPapp

Thank you, Mike. I'm using MacKeeper which has the software you refer to. I'll try EtreCheck to see what's going on.

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Answer 3

Chris Pooley Author

Level 1

14 points

Jun 5, 2016 3:41 AM in response to SeaPapp

Hello again, Mike. I've done an EtreCheck report which I don't understand. Is it safe to post to you on this, or can you give me a safe address to send it to?

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Answer 4

Jun 5, 2016 3:48 AM in response to Chris Pooley

Chris Pooley wrote:

Thank you, Mike. I'm using MacKeeper which has the software you refer to. I'll try EtreCheck to see what's going on.

Follow the vendors instruction to uninstall this steaming pile of crap from your computer immediately.

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Answer 5

SeaPapp

Level 7

26,492 points

Jun 5, 2016 3:56 AM in response to Chris Pooley

There is no personal or sensitive info contained in the EtreCheck, it's perfectly safe to post here. EtreCheck is written by a trusted member of these communities specifically for this purpose.

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Answer 6

Chris Pooley Author

Level 1

14 points

Jun 5, 2016 5:48 AM in response to SeaPapp

Here goes:-

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-05 11:21:41

Download EtreCheck from https://etrecheck.com

Runtime 2:35

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

My computer is slow and does unexpected things,such as occasionally not opening Mail files.

Hardware Information: ⓘ

iMac (27-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,1

1 2.66 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

ATI Radeon HD 4850 - VRAM: 512 MB

iMac 2560 x 1440

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours

Disk Information: ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (37.63 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5670SC ()

USB Information: ⓘ

LaCie Porsche Desktop 4 TB

EFI (disk3s1) <not mounted> : 315 MB

LACIE SETUP (disk3s2) /Volumes/LACIE SETUP : 4.00 TB (1.48 TB free)

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

MediaTek Inc MT1887

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ⓘ

LaCie d2 quadra (button) 800mbit - 800mbit max

disk4s1 (disk4s1) <not mounted> : 32 KB

disk4s2 (disk4s2) <not mounted> : 66 KB

disk4s3 (disk4s3) <not mounted> : 66 KB

disk4s4 (disk4s4) <not mounted> : 115 KB

LaCie-750 (disk4s6) /Volumes/LaCie-750 : 750.16 GB (603.46 GB free)

LaCie d2 quadra (button) 800mbit - 800mbit max

disk1s1 (disk1s1) <not mounted> : 32 KB

1TB (disk1s3) /Volumes/1TB : 1.00 TB (47.54 GB free)

LaCie d2 Quadra v3C 800mbit - 800mbit max

EFI (disk2s1) <not mounted> : 210 MB

back-up HD (disk2s2) /Volumes/back-up HD : 994.55 GB (90.11 GB free)

Untitled 2 (disk2s3) /Volumes/Untitled 2 : 2.01 TB (867.60 GB free)

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.9 - SDK 10.10 - 2015-08-17) [Support]

[loaded] net.kromtech.kext.Firewall (2.3.9 - SDK 10.10 - 2015-08-17) [Support]

/Library/Extensions

[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-06-03) [Support]

/System/Library/Extensions

[loaded] com.hzsystems.terminus.driver (4 - 2016-06-03) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.10 - 2016-06-03) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 158 Apple tasks

[running] 72 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 151 Apple tasks

[running] 93 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-19) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2016-01-14) [Support]

[running] com.intego.commonservices.statusitem.plist (2014-09-22) [Support]

[running] com.intego.netupdate.agent.plist (2014-09-25) [Support]

[loaded] com.intego.task.manager.notifier.plist (2014-09-22) [Support]

[running] com.wacom.wacomtablet.plist (2014-12-22) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2016-01-14) [Support]

[loaded] com.adobe.agsservice.plist (2016-05-19) [Support]

[failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.intego.WashingMachine.service.plist (2015-12-22) [Support]

[running] com.intego.commonservices.daemon.plist (2014-09-22) [Support]

[loaded] com.intego.commonservices.icalserver.plist (2014-09-22) [Support]

[loaded] com.intego.commonservices.metrics.kschecker.plist (2014-09-22) [Support]

[running] com.intego.netupdate.daemon.plist (2014-09-25) [Support]

[running] com.intego.task.manager.daemon.plist (2014-09-22) [Support]

[running] com.mackeeper.AntiVirus.plist (2016-01-05) [Support]

[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (2016-01-05) [Support]

[running] com.prey.agent.plist (2016-02-13) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-15) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[running] com.mackeeper.MacKeeper.Helper.plist (2016-05-18) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpyderUtility Application (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)

Mail Application (/Applications/Mail.app)

Other Apps: ⓘ

[running] com.adobe.Lightroom4.249312

[running] com.adobe.Lightroom6.487072

[running] com.adobe.PDApp.AAMUpdatesNotifier.483232.0D6358F1-6BA6-4CB9-9442-AA8D2B9E384C

[running] com.datacolor.spyderutility.450592

[running] com.intego.WashingMachine.ui.helper

[running] com.mackeeper.MacKeeper.392672

[loaded] com.mackeeper.MacKeeper.service.clean

[running] com.wacom.TabletDriver.572192

[loaded] 405 Apple tasks

[running] 202 Apple tasks

Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-19) [Support]

WacomNetscape: 1.1.0-5 (2010-02-25) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

QuickTime Plugin: 7.7.3 (2016-05-19)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update

Default Browser: 601 - SDK 10.11 (2016-05-19)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-12-22) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2015-12-18) Check version

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-16) [Support]

Growl (2016-01-14) [Support]

NetUpdate (2016-02-20) [Support]

WacomTablet (2014-12-22) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

back-up HD: Disk size: 994.55 GB Disk used: 904.44 GB

Macintosh HD: Disk size: 999.35 GB Disk used: 961.71 GB

LaCie-750: Disk size: 750.16 GB Disk used: 146.70 GB

1TB: Disk size: 1.00 TB Disk used: 952.53 GB

Destinations:

Untitled 2 [Local]

Total size: 2.01 TB

Total number of backups: 57

Oldest backup: 18/12/2015, 17:51

Last backup: 05/06/2016, 10:41

Size of backup disk: Too small

Backup size 2.01 TB < (Disk used 2.97 TB X 3)

LACIE SETUP [Local]

Total size: 4.00 TB

Total number of backups: 101

Oldest backup: 08/01/2015, 00:24

Last backup: 05/06/2016, 09:38

Size of backup disk: Too small

Backup size 4.00 TB < (Disk used 2.97 TB X 3)

Top Processes by CPU: ⓘ

19% WindowServer

6% Safari

4% com.apple.WebKit.WebContent(4)

2% kernel_task

1% fontd

Top Processes by Memory: ⓘ

1.20 GB Adobe Lightroom

1.00 GB kernel_task

705 MB MacKeeper Helper

475 MB softwareupdated

344 MB com.apple.WebKit.WebContent(4)

Virtual Memory Information: ⓘ

8.04 GB Free RAM

7.96 GB Used RAM (2.07 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jun 5, 2016, 10:51:36 AM ~/Library/Logs/DiagnosticReports/Finder_2016-06-05-105136_[redacted].crash

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Jun 5, 2016, 07:30:17 AM Self test - passed

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Answer 7

SeaPapp

Level 7

26,492 points

Jun 29, 2016 4:50 AM in response to Chris Pooley

Uninstall Mackeeper per the directions http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

Uninstall the Intego product(s) per the developers instructions https://support.intego.com/entries/24937247-How-to-Uninstall-Intego-Products

Prey? Why use this third party software instead of the software already provided by Apple? If your Mac is lost or stolen - Apple Support

Your Mac doesn't need anti virus, cleaning or additional security software. Adding these third party applications will slow your Mac to a crawl and eventually make it so unstabe it will be unusable....basically a brick. You mentioned a CAD of High Wycombe in your first post as trying to help you.....if they didn't identify these glaring problems you should stay away from them as they have no idea what they're doing. BTW I have the same late 2009 iMac with 16Gb of ram and my Mac runs great.

Reply

Answer 8

Chris Pooley Author

Level 1

14 points

Jun 5, 2016 6:37 AM in response to SeaPapp

Hello Mike, Thanks. I'll do as you suggest. I've used CAD as they are Mac approved and John Lewis of High Wycombe use & recommend them. BTWI have the same Mac, with the same RAM as you, so I'll do as you say (it's cheaper than a new Mac!)

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Answer 9

Chris Pooley Author

Level 1

14 points

Jun 5, 2016 6:42 AM in response to SeaPapp

Hello Mike,

I'm not woodmeister50 (one of the glitches I mentioned). I guess you (and he!) realised that.

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Answer 10

SeaPapp

Level 7

26,492 points

Jun 5, 2016 7:00 AM in response to Chris Pooley

Chris Pooley wrote:

Hello Mike,

I'm not woodmeister50 (one of the glitches I mentioned). I guess you (and he!) realised that.

Not sure I follow, but it doesn't matter.

ONe more important thing, your hard drive is getting dangerously low on available space, you need to free up some space by moving large files, libraries and other unneeded or unused data and applications off of the boot drive.

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