HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
-
All replies
-
Helpful answers
-
Jun 4, 2016 1:41 PM in response to Bahary444by theratter,Make an appointment at the Apple Retail Store - Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.
-
-
-
Jun 4, 2016 2:22 PM in response to Bahary444by ChrisJ4203,See this support document for assistance with specific error codes. Get help with iOS update and restore errors - Apple Support
I've not seen this error for updating the iPhones. They were not like the iPad Pro 9.7.
Error 56 is identified as a hardware error. Follow the steps for troubleshooting, and if necessary, click on the link for Apple Support. See who provides Apple support in your location.
-
-
Jun 4, 2016 9:34 PM in response to Bahary444by ChrisJ4203,No, the version for the iPhone is 9.3.2, build 13F69.
-
Jun 5, 2016 12:55 AM in response to ChrisJ4203by Bahary444,OK chris , no way to restore ? or unbrick my iphone by firmhware original , of course
I am in Iran and can not go to apple retail store (not supported)
-
Jun 5, 2016 1:16 AM in response to ChrisJ4203by Mohsen_MaNia,ChrisJ4203 . bahary444 says problem (error 56 on iphone 6) maybe solved by new firmware by apple like ipad 9.7 9.3.2 13F72
-
Jun 5, 2016 6:18 AM in response to Mohsen_MaNiaby _i_like_apples_,As Apple don't officially sell any products in Iran, there is no way to get support on your device.
You could try calling Apple Support in a different country using the country code although I highly doubt that you will be able to get support.
Although, it's worth a try.
You could call 004408000480408 to access the UK support helpline.
-
Jun 5, 2016 7:05 AM in response to Mohsen_MaNiaby ChrisJ4203,Mohsen_MaNia wrote:
ChrisJ4203 . bahary444 says problem (error 56 on iphone 6) maybe solved by new firmware by apple like ipad 9.7 9.3.2 13F72
That firmware is exclusive to the iPad Pro.
-
Jun 5, 2016 7:08 AM in response to Bahary444by ChrisJ4203,You can try restoring your iOS with another computer, if available. Make sure it has the latest version of iTunes on it. See the instructions in this support document for help if you are experiencing issues with updating and restoring. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Make sure you have done all of the steps here for Error 56, or you have a hardware error that would require the replacement of your device.
Check for hardware issues
If you see error 53, learn what to do. If you see one of the errors below, you might have a hardware issue:
- 1, 3, 10, 11, 12, 13, 14, 16
- 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
- 1002, 1004, 1011, 1012, 1014, 1667 1669
Here's what to check:
- Make sure that you have the latest version of iTunes.
- Check for issues with third-party security software.
- Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
- If you still see the error message, you can check for outdated or modified software or contact Apple Support.
Check for outdated or modified software
If you see error 1015 or a message that says, "The required resource can't be found," your device might have unauthorized iOS modifications ("jailbreaking"). Or you might be trying to install an earlier version of iOS (downgrading).
Update to the latest version of iTunes, then use recovery mode to restore your device to the latest version of iOS.
If you still see an error message, contact Apple Support.
