readmorebks
Level 1 (4 points)
iTunes

Q: How to Cancel HBOtoGo?

I signed up for the 30 day free HBOtoGo.  One day later I sent them a message to cancel.  Then I  sent six more message to them to cancel.  I disputed the charge on iTunes.  I talked with someone at iTunes who "tried" to transfer me to someone else and we got disconnected.  No one tried to contact me again.

I cancelled by credit card.  The credit card company gave my new account number to iTunes without my permission and I am now being charged $14.99 for HBO and I don't want it. Please refund my money and cancel HBO.

 

Thank you.

iPhone 3GS, Mac OS X (10.6.3)

Posted on Jun 4, 2016 4:48 PM

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readmorebks

Q: How to Cancel HBOtoGo?

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Jun 4, 2016 4:50 PM in response to readmorebks
    Level 7 (21,001 points)
    iPad
    Jun 4, 2016 4:50 PM in response to readmorebks

    View, change, or cancel your subscriptions

    https://support.apple.com/en-us/HT202039

  • by readmorebks,

    readmorebks readmorebks Jun 4, 2016 5:11 PM in response to readmorebks
    Level 1 (4 points)
    iTunes
    Jun 4, 2016 5:11 PM in response to readmorebks

    How to Cancel HBO?

     

     

     

    HBOGO.... I never even signed up with my Internet Service Provider and I still got charged for something I never used!

  • by readmorebks,

    readmorebks readmorebks Jun 4, 2016 5:13 PM in response to Rysz
    Level 1 (4 points)
    iTunes
    Jun 4, 2016 5:13 PM in response to Rysz

    That does not work.

  • by pinkstones,

    pinkstones pinkstones Jun 4, 2016 7:05 PM in response to readmorebks
    Level 5 (4,210 points)
    Safari
    Jun 4, 2016 7:05 PM in response to readmorebks

    readmorebks wrote:

     

    I signed up for the 30 day free HBOtoGo.  One day later I sent them a message to cancel.  Then I  sent six more message to them to cancel.  I disputed the charge on iTunes.  I talked with someone at iTunes who "tried" to transfer me to someone else and we got disconnected.  No one tried to contact me again.

    I cancelled by credit card.  The credit card company gave my new account number to iTunes without my permission and I am now being charged $14.99 for HBO and I don't want it. Please refund my money and cancel HBO.

     

    Thank you.

     

    You're not speaking to Apple.  This is a user-to-user support forum.  What you need to do is call Apple Support and personally speak to someone.  We can't get you your money back, nor can we cancel HBOtoGo for you.