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All replies
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Helpful answers
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Jun 4, 2016 6:31 PM in response to mmkrby padams35,Could you describe your Mac's behavior prior to restarting?
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Jun 4, 2016 7:43 PM in response to padams35by mmkr,Just doing my usual stuff, going from email to Safari, or just opening Safari and clicking on links, then after a bit, nothing is clickable on Safari. I can do other things, but not Safari related browsing, it seems.
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Jun 5, 2016 3:45 AM in response to mmkrby OGELTHORPE,Download and post an Etrecheck report:
http://www.etresoft.com/etrecheck
Run an Apple hardware test:
https://support.apple.com/en-us/HT201257
Note that an error free AHT is not conclusive.
Ciao.
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Jun 5, 2016 7:47 AM in response to OGELTHORPEby mmkr,I've run the EtreCheck report. How do I post it/where do I post it? Can I copy/paste it into this form?
Will do the Apple hardware test later this morning.
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Jun 5, 2016 3:42 PM in response to CMCSKby mmkr,I noted that I was using Safari browser. Another person asked if it happened with other browsers so I opened Chrome but haven't spent enough time on it to know if it happens with that one too. But I noticed it is mentioned in the report.
Here is the report:
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-05 07:39:02
Download EtreCheck from https://etrecheck.com
Runtime 1:33
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
freezes
MacBook Pro (Retina, 15-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 13
Intel Iris Pro
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.05 GB (365.01 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
SanDisk Cruzer U 15.63 GB
INSPIRE (disk3s1) /Volumes/INSPIRE : 15.63 GB (15.44 GB free)
EPSON EPSON WF-2540 Series
Drobo Rev2 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
Drobo (disk2s2) /Volumes/Drobo : 4.40 TB (3.21 TB free)
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Mac App Store and identified developers
[not loaded] 8 Apple tasks
[loaded] 147 Apple tasks
[running] 83 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 158 Apple tasks
[running] 88 Apple tasks
[running] com.epson.eventmanager.agent.plist (2012-05-08) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]
[running] com.crashplan.engine.plist (2016-05-16) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-07) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Basis Sync Application (/Applications/Basis Sync.app)
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[running] com.code42.b42menuextra.64352
[running] com.epson.scanner.ica.69472.01CA4683-055A-4C06-9958-778B0A4FBA99
[running] com.google.Chrome.79072
[running] com.google.GoogleDrive.24352
[running] com.mybasis.basissync.21152
[loaded] 393 Apple tasks
[running] 200 Apple tasks
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-26) [Support]
QuickTime Plugin: 7.7.3 (2016-05-25)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-26) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2014-03-27) Check version
Default Browser: 601 - SDK 10.11 (2016-05-25)
1Password - AgileBits - https://agilebits.com/onepassword (2016-05-25)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-21)
Flash Player (2016-05-09) [Support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.05 GB Disk used: 134.05 GB
Destinations:
Drobo [Local]
Total size: 4.40 TB
Total number of backups: 225
Oldest backup: 3/9/12, 5:07 PM
Last backup: 6/5/16, 7:27 AM
Size of backup disk: Excellent
Backup size 4.40 TB > (Disk size 499.05 GB X 3)
95% Google Chrome Helper(7)
5% kernel_task
4% coreaudiod
3% Google Chrome
3% WindowServer
3.39 GB Google Chrome Helper(7)
2.21 GB com.apple.WebKit.Plugin.64
1.84 GB com.apple.WebKit.WebContent(7)
1.61 GB kernel_task
295 MB CrashPlanService
1.47 GB Free RAM
15.00 GB Used RAM (2.74 GB Cached)
0 B Swap Used
Jun 4, 2016, 11:46:43 AM Self test - passed
Jun 4, 2016, 10:58:55 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-04-105855_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Jun 4, 2016, 10:50:50 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-04-105050_[re dacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Jun 2, 2016, 11:09:10 AM /Library/Logs/DiagnosticReports/Safari_2016-06-02-110910_[redacted].hang
/Applications/Safari.app/Contents/MacOS/Safari
Jun 2, 2016, 11:08:15 AM /Library/Logs/DiagnosticReports/Safari_2016-06-02-110815_[redacted].hang
Jun 2, 2016, 11:07:42 AM /Library/Logs/DiagnosticReports/Safari_2016-06-02-110742_[redacted].hang
Monica***** @mac.com
<Personal Information Edited by Host>
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Jun 8, 2016 10:37 AM in response to mmkrby mmkr,I ran the Apple hardware test and it said "no issues found."
I've had to restart several times since I posted this issue so it still isn't resolved.
I've tried to open Chrome and go to the websites when it happens in Safari and there is the same issue in Chrome.
Thank you for any help or insight you may have for me.
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Jun 8, 2016 10:51 AM in response to mmkrby OGELTHORPE,Probably not related to your problem, but I recommend that you rid the MBP of Google and all its parts. It is the resource glutton of browsers and is using a lot of the MBP's CPU. I use Firefox, Safari and Opera.
The AHT has proven to be barren of possible clues.
I note some kernel panics have occurred. Please use thes instructions to log and post one:
https://support.apple.com/en-us/HT201753
Ciao.
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Jun 8, 2016 11:52 AM in response to OGELTHORPEby mmkr,I don't have a clue how to do what you said about MBP... Is that the Chrome browser? I can delete it, but I don't know how to get rid of "all of its parts." Can you tell me?
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