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Q: Problem retrieving my Whatsapps data from iCloud after I restore my iPhone 6 Plus.

PProblem retrieving my Whatsapps important data stored in iClouds after restoring my iPhone 6 Plus

iPhone 5, iOS 6.1.4, This is my second iPhone 5 but same

Posted on Jun 5, 2016 12:07 AM

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Q: Problem retrieving my Whatsapps data from iCloud after I restore my iPhone 6 Plus.

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  • by pedro d,

    pedro d pedro d Jun 6, 2016 12:27 PM in response to Apple Cheong
    Community Specialists
    Jun 6, 2016 12:27 PM in response to Apple Cheong

    Hello Apple Cheong!

     

    I know I want to be sure my apps restore the information backed up properly on my devices as well. The good news is you can check out this article here: Troubleshooting Installed Applications  Also, be sure your devices are both up to date with their operating systems.

     

    Another great step to try is Resetting the Network Settings: Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before so be sure you have the passwords available if you need them to connect.

     

    If those options don't work, try these steps: How Do I Restore My Messages? And you can always contact WhatsApp developer support here: WhatsApp Support

     

    Have a great day!