How can I fix a disabled account? Not password problem and no specifics to alert!

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How can I fix a disabled account? Not password problem and no specifics to alert!

In store, clicked on El Capitan upgrade, it wanted log-in, logged in with correct username and pw, then it says: "Your account has been disabled." Period. No further explanation. Can log in here but see no option for fixing this (I know my PW, not the problem) and "the support" functions don't function, just lead me back to the generic support homepage. How can I contact someone to get an explanation and fix this? Help!!!

Posted on Jun 5, 2016 11:15 AM

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Answer 1

Dah•veed

Level 9

66,667 points

Jun 5, 2016 11:28 AM in response to NicholasEnoughAlready

Apple ID security issues -

Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

1. Go to http://www.apple.com/support/appleid/

2. Choose Contact Support and click Contact Support

3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

4. Choose, No Thanks, Continue

5. Choose the best method for you for contacting Apple

Late 2012 Mac mini, OS X El Capitan 10.11.6;  Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS 9.3.3;  Apple Airport Express

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