What is Apple music app content installer and why won't it recognise my Apple Id and password? It is preventing the drums I recorded on GarageBand on my iPhone being recognised on my Mac.
GarageBand 10
When working on your Mac (OSX), you are logged into a specific user. That user has a username and a password (which can be set to empty). At least one user on your OSX has to have Admin privileges. Most user accounts have admin privileges (depending how they are set up). In order to install apps or any other "sensitive" procedures that affects your system data, OSX asks you to enter an Admin username and password.
If your user (the one you are logged into on your computer) has Admin privileges, then you can enter your username and password.
Go to your System Preferences (under the Apple Menu in the upper-right corner) and select Users & Groups. It shows the currently logged in user and also if it is an Admin user.
Hope that helps
Edgar Rothermich - LogicProGEM.com
(Author of the "Graphically Enhanced Manuals")
http://DingDingMusic.com/Manuals/
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'
My guess is that you are seeing an Authentication Dialog window that asks for Admin username and password of your computer because it wants to install files on your system directory (like GarageBand/Logic sounds). This has nothing to do with your Apple ID that you use to purchase apps from the App Store.
Does it look something like that window?
Hope that helps
Edgar Rothermich - LogicProGEM.com
(Author of the "Graphically Enhanced Manuals")
http://DingDingMusic.com/Manuals/
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'
Wow, that sounds like a very poor job training for the support guy.
It is very simple.
Every authentication procedure is basically between you and something else. If you keep that "something else" in mind, then you know (hopefully) what to do. It is like trying to use your username/password of you gym membership on an ATM machine. It doesn't work.
Apple ID
You use that username/password for everything related to your Apple Account and whatever is linked to that account: Your App Store purchase, iCloud, iMessage, Mail, etc.
OSX User
This has nothing to do with any business "outside of your computer". It is your key to your data on your computer. Something is written/overwritten to a sensitive directory on your computer (i.e.during an app installation), you need to verify that you have access to that directory/file on your computer.
Confusion:
Here is an example where the two worlds overlap: When you purchase GarageBand X from the App Store, you have to authenticate with your Apple ID to do the purchase. When continuing through the download/installation process, there comes a step where the installer wants to save the sound files to your system directory. At that point you have to authentication with your OSX Admin user name to grant the access to your computer drive. The confusing part is that many users still think that this is part of the purchase procedure requiring the Apple ID.
Education
The username/password scenario is a perfect example why I spend so much time for details and extra illustrations in my manuals. The download/installation procedure is in many books not explained at all or you find any YouTube videos for that (installation is not such a cool topic) and now you know from your own experience how much time, energy, and frustration that can lead to.
Here is an excerpt from my book "GarageBand X - How it Works", where I explain on several pages the step-by-step producer of the entire installation process of GarageBand.
Hope that helps
Edgar Rothermich - LogicProGEM.com
(Author of the "Graphically Enhanced Manuals")
http://DingDingMusic.com/Manuals/
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'
My guess is that the current username on your OSX account is Apple and it is setup without a password (which is possible but not recommended).
Go to the Apple Menu in the upper-left corner on your screen and select System Preferences
Once open click on the Users & Groups to open that tab. Here you can see what users are setup. Maybe you you will see the user named Apple.
Hope that helps
Edgar Rothermich - LogicProGEM.com
(Author of the "Graphically Enhanced Manuals")
http://DingDingMusic.com/Manuals/
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'
Thanks again, Edgar. I have no idea why Apple do some of the things they do, like we're supposed to be psychic. I had a chat with Apple support last night and they couldn't tell me any of what you've just divulged.
Now THAT is extremely useful. But I still don't understand why it defaults the User name to "Apple" whereas yours is "Edgar". Do you think that's because I haven't created an Admin? (It doesn't default to "Paul" or "Fowney" - which I would have picked had I had the choice. Can you tell that I've only had the Macbook for two weeks and only been on it three times? LOL. The first time was bad enough, having to wait for someone to tell me that I had to practically thump the swipepad - to get it to select something - as opposed to any other laptop I've owned, which responds to the merest touch)
Hey, Edgar! Guess what? I've just fired up the old Garageband on my Mac and, when the pop up (with "Apple" as user name) appeared, I pressed Enter without putting a password ... and my drums et al suddenly appeared! brilliant. Many thanks, dude 🙂
Hi Edgar. Thanks for that. Although I have no idea what to enter in the password (the default User name is "Apple"). Do I just enter "Apple" in the password?
As suggested, I've set up a User (with password), Edgar. Thanks for all of your help.
What is apple music app content installer and why won't it recognise my Apple ID and password?
