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Helpful answers
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Jun 8, 2016 10:34 AM in response to grosevearby Johann.B,Hello grosevear,
Welcome to the Apple Support Communities.
Seems you encountered an issue during the creation on your son's new Apple ID. You can start by verifying you're connected to a known good Wi-Fi network. Then follow the steps in the Apple knowledge base article below:Create and start using an Apple ID
Cheers.
