panosru
Level 1 (4 points)
Mac OS X

Q: Account locked and cannot contact support

Hello,

 

I'm from Greece and I have bought my first Apple product, a Macbook Pro from official dealer at 2008, on the same time I registered for Apple ID, today I tried to login to icloud.com in order to check my @me.com email but it was asking me security questions like name of first pet and dream job which I really don't remember at all what I had filled back then, when I tried to reset security questions I realised that the backup email was an old email I used to use back then which is not working any more since few years now.

 

So far so good, the issue is that I'm visiting Kiev for two weeks maybe three, and from what I saw Apple does not have any official representatives here in Ukraine, also there isn't any email or contact form to fill so I could get my support and unlock my account (which got locked because of I tried multiple times to answer the security questions with no luck). Thankfully icloud drive and email works fine in my macbook pro but I still need support in order to unlock my account.

 

I believe that it asked my my security questions because I tried to login from another country and I guess it was suspicious attempt for the system.

 

What do you suggest me to do? Contact support by phone once I get back to my country or there is another way like mail or live chat?

 

Thanks a lot, cheers!

Posted on Jun 6, 2016 5:26 AM

by D.Cohen,Apple recommended
D.Cohen D.Cohen
Level 6 (8,424 points)
Desktops
A:

Hi. This article may help you If your Apple ID is locked - Apple Support

Posted on Jun 6, 2016 5:32 AM

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panosru

Q: Account locked and cannot contact support

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  • Helpful answers

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Jun 6, 2016 5:32 AM in response to panosru
    Level 6 (8,424 points)
    Desktops
    Jun 6, 2016 5:32 AM in response to panosru

    Hi. This article may help you If your Apple ID is locked - Apple Support

  • by panosru,

    panosru panosru Jun 6, 2016 5:48 AM in response to D.Cohen
    Level 1 (4 points)
    Mac OS X
    Jun 6, 2016 5:48 AM in response to D.Cohen

    Hello D.Cohen,

     

    Thank you for your reply, I got the following:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~

    Select how you want to reset your password:

    Choose from the options below to reset the password for

     

     

    We will send instructions to your email address ending in

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~

     

    The email where the instructors are send, as I said in my first message, is not longer active and the domain does not exists as it was a private domain on a private web server which is not active few years now....

     

    So from what I see based on my situation I have to wait until I get back to Greece because I'm don't want to make an international call

  • by panosru,Helpful

    panosru panosru Jun 27, 2016 1:15 AM in response to panosru
    Level 1 (4 points)
    Mac OS X
    Jun 27, 2016 1:15 AM in response to panosru

    So I came back to Greece, called Apple Support and problem solved.