ashelal

Q: Email signature

Hello,

 

I've been trying to add an image to my email signature in Mail.

While everything looks good in the preview column in preferences after dragging and dropping the image, it changes its size (much bigger and becomes blurry) when I compose a new mail.

 

Is anyone having the same problem and is there a solution?

 

Thanks, 

MacBook Pro, Mac OS X (10.7.5)

Posted on Jun 6, 2016 6:06 AM

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Q: Email signature

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  • by chris_g1,

    chris_g1 chris_g1 Jun 8, 2016 10:15 AM in response to ashelal
    Community Specialists
    Jun 8, 2016 10:15 AM in response to ashelal

    Hello ashelal,

     

    I'd be happy to assist with your Mail signature issue. I recommend that you try creating a new signature with a different image to see if the problem persists. If the problem doesn't persist with a new test image, the original image you selected may need to be edited to work correctly with your signature.

     

    If you notice the same behavior after trying with a different image, I would then recommend creating a new test user account on your Mac to see if the unexpected behavior occurs there as well. This link provides great instructions to complete this task: How to test an issue in another user account on your Mac - Apple Support

     

    Create a test user account

    1. From the Apple menu, choose System Preferences.
    2. Click the Users & Groups icon in the System Preferences window.
    3. Click the lock icon, then enter an administrator name and password.
    4. Click the Add button (+) below the list of users.
    5. Choose a type of user from the New Account pop-up menu.
    6. Give the user a full name, account name, and password.
    7. Click OK.
    8. Close the System Preferences window.

     

     Once you have created the test user account, log out of your current user account and try reproducing the issue by creating a new signature.

     

    Cheers.

  • by ashelal,

    ashelal ashelal Jul 14, 2016 7:13 AM in response to chris_g1
    Level 1 (4 points)
    Mac OS X
    Jul 14, 2016 7:13 AM in response to chris_g1

    Thank you chris_g1.

    I tried using the suggested method, but I am still having the same problem.

    I am still not able to import an image on my Gmail signature in Mail.

     

    Any other ideas?

     

    Thanks,