1guilopes

Q: Bought a new battery and OSX started showing Service Battery already! How to solve

I just bought a brand new battery from amazon, and I started using it this weekend, it has 2 cycles of load.

But my Macbook pro mid 2010 keeps showing service battery, it was normal, but this morning my macbook shut down, when I plugged the Magsafe and turn it back on again it started to show service battery. It's not possible that a brand new battery would already be bad. What should I do?

MacBook Pro, OS X El Capitan (10.11.5), null

Posted on Jun 6, 2016 6:40 AM

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Q: Bought a new battery and OSX started showing Service Battery already! How to solve

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  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Jun 6, 2016 7:33 AM in response to 1guilopes
    Level 9 (52,776 points)
    Mac OS X
    Jun 6, 2016 7:33 AM in response to 1guilopes

    Try a SMC reset:

     

    https://support.apple.com/en-us/HT201295

     

    Many third party batteries are very inferior counterfeit knockoffs and you might be a victim of one of them.   The only third paryt batteries that I can recommend based on actual experience by others and myself are Nupower and Anker.

     

    Sometimes a battery is simply defective, regardless of the source.

     

    Ciao.

  • by Allan Jones,Apple recommended

    Allan Jones Allan Jones Jun 6, 2016 8:12 AM in response to 1guilopes
    Level 8 (35,316 points)
    iPad
    Jun 6, 2016 8:12 AM in response to 1guilopes

    What does System information (SI) say about the new battery. Access SI from the "About this Mac" window's "System Report..." button, When SI opens select "Power from the left-hand contents pane. It wll show numerous data point for the battery.

    SysProf_battery_cond.png

    For your battery, copy and paste the lines I've highlighted in the image and paste your results in a response to your own thread.

     

    Did the battery come in a Apple-branded box? If so, its a fake; Apple has never sold replacement batteries for notebooks like yours whose battery that consider "non-user serviceable" except to authorized service providers who install them. Apple expects you to have them replace the battery at an Apple Store. If the battery came in Apple packaging I would notify Amazon of their trade partner's fraudulent practices.

     

    Many bogus batteries have the same serial number: 0123456789ABC. The serial number may appear in the SI report.

  • by Michael Black,

    Michael Black Michael Black Jun 6, 2016 8:17 AM in response to 1guilopes
    Level 7 (25,330 points)
    Jun 6, 2016 8:17 AM in response to 1guilopes

    It is possible that a third party new battery can be bad, if it has been sitting in a warehouse for the past several years.  With batteries for older devices, that is often the case - the battery is retail new in that it was never sold, but it has been sitting on a shelf for years, steadily decaying as it sits.  Lithium batteries die whether used or not.

     

    Did the battery itself have a date of manufactur on it?  You should be able to get a refund or exchange through Amazon if it's faulty.  But it is always problematic buying lithium batteries for old equipment off the web.  As Ogelthorpe says, many are just plain poorly made batteries to begin with.  And many others are simply very old warehouse stock that some seller picked up cheap.

  • by 1guilopes,

    1guilopes 1guilopes Jun 6, 2016 6:56 PM in response to 1guilopes
    Level 1 (4 points)
    Notebooks
    Jun 6, 2016 6:56 PM in response to 1guilopes

    it is not even 1 year old, so I don't think it age would be the matter here.

    I've manage to fix the service battery problem after I unplugged the magsafe and plugged again it all came back to normal.

    The time until the battery it's charging off is also normal, but the bad thing is at around 28% it just shut off the computer, saying that the battery that it has no more charge. And after I turn back on the date and time become a mess and I have to reset all over again.

  • by 1guilopes,

    1guilopes 1guilopes Jun 6, 2016 6:59 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 6, 2016 6:59 PM in response to OGELTHORPE

    I bought a T-Quick.

  • by Esquared,

    Esquared Esquared Jun 6, 2016 11:47 PM in response to 1guilopes
    Level 6 (8,518 points)
    Mac OS X
    Jun 6, 2016 11:47 PM in response to 1guilopes

    That battery is simply a dud. Since it is not even a year old, you should contact the seller.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 7, 2016 3:43 AM in response to 1guilopes
    Level 9 (52,776 points)
    Mac OS X
    Jun 7, 2016 3:43 AM in response to 1guilopes

    1guilopes wrote:

     

    And after I turn back on the date and time become a mess and I have to reset all over again.

    If the date and time on the MBP is being reset, that is a sign that there is a disconnect occurring with the battery.  That is unacceptable.  I would be looking for a replacement from a different source.

     

    Ciao.

  • by 1guilopes,

    1guilopes 1guilopes Jun 7, 2016 6:07 AM in response to Esquared
    Level 1 (4 points)
    Notebooks
    Jun 7, 2016 6:07 AM in response to Esquared

    According to Coconut Battery everything seems fine, I don't really understand much of it, so if you guys can help meprintscreen10-06.png

  • by 1guilopes,

    1guilopes 1guilopes Jun 7, 2016 6:08 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 7, 2016 6:08 AM in response to OGELTHORPE

    screenshot1007.png

  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Jun 7, 2016 6:54 AM in response to 1guilopes
    Level 9 (52,776 points)
    Mac OS X
    Jun 7, 2016 6:54 AM in response to 1guilopes

    The issue that you are dealing with is not going to be defined by coconutBattery.  There was an electrical disconnect either in the battery or in the MBP (evidenced by the date/time reset).  Perhaps an Apple Hardware Test will provide a clue:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    Ciao.