Bought a new battery and OSX started showing Service Battery already! How to solve

I just bought a brand new battery from amazon, and I started using it this weekend, it has 2 cycles of load.

But my Macbook pro mid 2010 keeps showing service battery, it was normal, but this morning my macbook shut down, when I plugged the Magsafe and turn it back on again it started to show service battery. It's not possible that a brand new battery would already be bad. What should I do?

MacBook Pro, OS X El Capitan (10.11.5), null

Posted on Jun 6, 2016 6:34 AM

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10 replies

Jun 6, 2016 8:12 AM in response to 1guilopes

What does System information (SI) say about the new battery. Access SI from the "About this Mac" window's "System Report..." button, When SI opens select "Power from the left-hand contents pane. It wll show numerous data point for the battery.

User uploaded file

For your battery, copy and paste the lines I've highlighted in the image and paste your results in a response to your own thread.


Did the battery come in a Apple-branded box? If so, its a fake; Apple has never sold replacement batteries for notebooks like yours whose battery that consider "non-user serviceable" except to authorized service providers who install them. Apple expects you to have them replace the battery at an Apple Store. If the battery came in Apple packaging I would notify Amazon of their trade partner's fraudulent practices.


Many bogus batteries have the same serial number: 0123456789ABC. The serial number may appear in the SI report.

Jun 6, 2016 8:17 AM in response to 1guilopes

It is possible that a third party new battery can be bad, if it has been sitting in a warehouse for the past several years. With batteries for older devices, that is often the case - the battery is retail new in that it was never sold, but it has been sitting on a shelf for years, steadily decaying as it sits. Lithium batteries die whether used or not.


Did the battery itself have a date of manufactur on it? You should be able to get a refund or exchange through Amazon if it's faulty. But it is always problematic buying lithium batteries for old equipment off the web. As Ogelthorpe says, many are just plain poorly made batteries to begin with. And many others are simply very old warehouse stock that some seller picked up cheap.

Jun 6, 2016 6:56 PM in response to 1guilopes

it is not even 1 year old, so I don't think it age would be the matter here.

I've manage to fix the service battery problem after I unplugged the magsafe and plugged again it all came back to normal.

The time until the battery it's charging off is also normal, but the bad thing is at around 28% it just shut off the computer, saying that the battery that it has no more charge. And after I turn back on the date and time become a mess and I have to reset all over again.

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Bought a new battery and OSX started showing Service Battery already! How to solve

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